Content Software Developer

Total Expert is a customer engagement platform trusted by over 200 financial enterprises. The Content Software Developer is responsible for delivering high-quality custom marketing assets for customer marketing campaigns, ensuring customer satisfaction and platform success through the creation of scalable HTML/CSS marketing content.

Responsibilities

• Create customer content using HTML, CSS, Javascript, and Liquid templating language within required SLO
• Collaborate with team members to gather requirements and troubleshoot content issues
• Perform peer code reviews and provide feedback to ensure content meets Total Expert standards for accessibility, responsiveness, and performance
• Create and maintain internal team documentation, templates, and reusable components
• Translate technical topics for non-technical stakeholders and customers as needed
• Ensure custom content is scalable and reusable for future use cases
• Stay current on feature releases and updates within the Total Expert platform and adapt development practices accordingly
• Proactively test and validate email rendering and browser compatibility across supported clients
• Identify opportunities to improve tooling, workflow efficiency, and automation of repetitive tasks
• Participate in cross-functional projects with Product, Engineering, and Marketing to support long-term content innovation

Skills

• Create customer content using HTML, CSS, Javascript, and Liquid templating language within required SLO
• Collaborate with team members to gather requirements and troubleshoot content issues
• Perform peer code reviews and provide feedback to ensure content meets Total Expert standards for accessibility, responsiveness, and performance
• Create and maintain internal team documentation, templates, and reusable components
• Translate technical topics for non-technical stakeholders and customers as needed
• Ensure custom content is scalable and reusable for future use cases
• Stay current on feature releases and updates within the Total Expert platform and adapt development practices accordingly
• Proactively test and validate email rendering and browser compatibility across supported clients
• Identify opportunities to improve tooling, workflow efficiency, and automation of repetitive tasks
• Participate in cross-functional projects with Product, Engineering, and Marketing to support long-term content innovation
• Strong verbal and written communication skills
• Ability to communicate effectively with customers to establish and clarify technical requirements
• Able to manage multiple projects simultaneously across cross-functional teams
• Ability to operate both strategically and tactically within the scope of customer projects
• Highly self-motivated, organized, and capable of making independent decisions
• Passionate about building great products, solving complex problems, and contributing to scalable solutions
• Strong analytical and problem-solving skills
• 1–2 years of coding or web development experience (Computer Science degree or equivalent experience preferred)
• Experience using an HTML email framework such as Foundation for Email
• Experience working with email testing tools (e.g., Litmus, Email on Acid)
• Preferred: experience with Adobe Creative Suite, specifically InDesign, Photoshop, Illustrator

Benefits

• Medical
• Dental
• Vision
• HSA (Health Savings Account)
• FSA (Flexible Spending Accounts)
• Company paid Life Insurance
• Short-Term Disability
• Long-Term Disability
• Flexible Time-Off (FTO)
• Paid Parental Leave
• 401(k) with employer match

Company Overview