CMCS Maintenance Operations Coordinator

CMA is seeking a Maintenance Operations Coordinator to support property management maintenance operations. This role involves managing email correspondence, coordinating maintenance scheduling, and ensuring efficient communication among property managers and technicians.

Responsibilities

• Monitor, organize, and respond to a high volume of maintenance-related emails daily
• Review incoming maintenance requests for accuracy, urgency, and completeness
• Maintain clear, professional written communication with property managers, field technicians, subcontractors, and supervisors
• Track open items and follow up to ensure timely completion
• Coordinate and schedule maintenance work and estimate requests using a maintenance management platform and email system
• Aligning schedules between internal maintenance staff, subcontractors, and supervisors
• Update schedules and communicate changes promptly to necessary individuals
• Ensure service priorities and timelines are accurately documented
• Create, update, and maintain work orders, estimate requests, and service records
• Maintain accurate documentation, correspondence, and service history
• Support maintenance supervisors with operational and administrative tasks
• Communicate with subcontractors regarding estimates, scheduling, and job tracking
• Maintain organized digital files and records
• Assist with reporting, tracking, and workflow documentation
• Collaborate with team members to improve department efficiency
• Tackle new duties as assigned by supervisor and manager

Skills

• Must be responsible, honest and reliable; able to work full-time hours and attend work on a regular basis
• Must have good verbal communication skills
• Must be a self-starter and able to identify problems, determine best solutions, improve processes, and pursue corrective actions with minimal supervision
• Must have knowledge of the construction or maintenance industry
• Experience using maintenance or service management platforms
• Strong interest in learning new software systems
• Geographical knowledge of work area or map reading skills
• Strong attention to detail and reading comprehension skills
• Excellent organizational and time-management abilities
• Ability to accurately interpret and prioritize maintenance-related requests
• Strong teamwork skills with a collaborative mindset
• Ability to follow established procedures and workflows
• Ability to multitask effectively in a fast-paced environment
• Must pass the Background Check and Drug Test
• Proficiency using Microsoft Office applications and Outlook email
• The knowledge, skills, and abilities typically gained through the acquisition of a high school diploma and/or GED
• College degree or educational equivalent

Benefits

• Medical, Dental, Vision
• Life Insurance
• Short Term Disability, Long Term Disability, AD&D
• 401k Retirement Plan

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