Client Services & Scheduling Coordinator

Tennis Central Corp is a leading tennis academy in the DMV area, focused on delivering exceptional client experiences and structured pathways for player development. They are seeking a highly organized and customer-focused Client Services & Scheduling Coordinator to support daily operations, manage client communications, and ensure efficient lesson scheduling.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms in a timely and professional manner
• Provide information on programs, pricing, scheduling, and policies
• Assist clients in selecting appropriate programs based on level and goals
• Handle client concerns and escalate when needed
• Manage lesson and program scheduling using our booking system (PlayByPoint)
• Coordinate private lessons, group classes, and court reservations
• Optimize schedules to maximize court usage and coach availability
• Handle cancellations, rescheduling, and waitlists
• Assist with daily administrative tasks related to programming and court usage
• Coordinate with coaches to ensure accurate schedules and attendance
• Help manage seasonal registrations and program updates
• Track and update client information and bookings
• Ensure a smooth and positive experience for all clients
• Proactively follow up with clients when needed
• Maintain a high level of professionalism and responsiveness

Skills

• Strong organizational and multitasking skills
• Excellent communication skills (written and verbal)
• Customer service experience
• Comfortable with scheduling tools and basic software systems
• Ability to work in a fast-paced environment
• Interest in sports/tennis is a plus
• Proactive problem solver
• Detail-oriented and reliable
• Strong sense of ownership and accountability
• Positive and team-oriented mindset

Benefits

• Bonus based on performance
• Flexible schedule
• Training & development

Company Overview