Client Services Representative

TravisMathew is a premium apparel brand that innovates lifestyle performance apparel. The Client Services Representative (CSR) is responsible for supporting the direct-to-consumer business by managing service-related communications and resolving customer inquiries.

Responsibilities

• Manage daily service-related communications, via phone and electronically
• Respond promptly to and resolve customer inquiries
• Serve as a liaison for all inbound inquires that require support and assistance from alternate departments
• Process inbound requests, including but not limited to order adjustments, cancellations, returns, credits / refunds
• Support Accounts Receivable in resolving order credit holds
• Support Order Management to ensure on-time order fulfillment
• Perform other service-related duties as needed

Skills

• Manage daily service-related communications, via phone and electronically
• Respond promptly to and resolve customer inquiries
• Serve as a liaison for all inbound inquiries that require support and assistance from alternate departments
• Process inbound requests, including but not limited to order adjustments, cancellations, returns, credits / refunds
• Support Accounts Receivable in resolving order credit holds
• Support Order Management to ensure on-time order fulfillment
• Perform other service-related duties as needed
• Proficient in Microsoft Applications (i.e., Excel, PowerPoint, Word)
• Proficient in ERP systems, SAP preferred
• Proficient in eCommerce platforms, SAP preferred
• Experience with online clientele / chat service
• Strong written and verbal communication skills
• Strong organizational and time management abilities
• Ability to work effectively and collaboratively with cross-functional teams and stakeholders
• Ability to foster account relationships
• Ability to multi-task and manage a large inquiry / order volume
• Minimum 1 year industry experience in a customer service capacity
• Bachelor's Degree

Company Overview