Client Services Coordinator

TrueML is seeking a proactive Client Services Specialist to serve as the operational backbone of their client-facing department. In this hybrid remote role, you will coordinate client inquiries, manage data integrity, and provide administrative support to ensure high-quality client experiences.

Responsibilities

• Act as a primary point of contact for client inquiries, ensuring all professional correspondence is handled with clarity and speed
• Manage and audit client accounts with a high degree of accuracy
• Assist leadership with report generation, document management, and ensuring compliance across multiple digital platforms
• Manage multiple tasks simultaneously, ensuring that deadlines are met and nothing falls through the cracks
• Assist collections specialists with settlement offers and account notations

Skills

• 1–3 years of administrative or client service experience, ideally in collections, fintech, or financial services
• Excellent verbal/written communication and strong organizational habits
• Proficiency in standard office software (Excel/Google Sheets is a must) and CRM tools

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