[Remote] Data Capture CERIS Ops Supervisor

Note: The job is a remote job and is open to candidates in USA. CERIS, a division of CorVel Corporation, is seeking a Data Capture CERIS Operations Supervisor responsible for managing daily production for the department. The role involves overseeing employee operations, maintaining service quality, and handling human resources matters.

Responsibilities

• Responsible for directing a designated group of employees in their day-to-day operations
• Accountable for maintaining highest quality of service
• Handle human resources matters directly related to employees supervised
• Maintain employee confidence and protect operations by keeping sensitive information confidential
• May be required to travel overnight to attend meetings
• May perform daily, weekly and monthly reviews of various reports, invoices, logs and expenses
• Approve Electronic time cards for employees
• Assist Manager in establishing employee schedules
• Oversee quality control and tracking or error rates
• Maintaining HIPAA compliance in all aspects of communications
• Track all protocol changes made by clients and communicating those changes with the team
• Perform timely and accurate employee evaluations
• Assist manager in the hiring process, help conduct interviews
• Additional duties as assigned

Skills

• High school diploma or equivalent
• Minimum of 1 year office experience
• Minimum 1 year as closing analyst
• Clear written and verbal communication skills with the ability to communicate complex ideas across multiple platforms
• Ability to remain poised in demanding situations and communicate diplomatically
• Ability to skillfully manage multiple, complex projects and competing priorities while working under pressure to meet deadlines and maintaining strong customer service orientation
• Ability to work independently, while remaining available to others
• Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Excel spreadsheets
• Must have technical knowledge of applicable laws, policies, and procedures in defined territory
• Strong interpersonal, time management and analytical skills
• Great attention to detail and focus on results
• Previous supervisory experience

Benefits

• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• Paid time off

Company Overview