Client Care Specialist – Employee Benefits
Posted 2026-05-06
Remote, USA
Full-time
Immediate Start
- Job Description:
- Works directly with clients to answer questions and resolve their issues, and loads activities into CRM Database (Epic)
- Resolves enrollment and termination issues
- Answers questions relating to legislation and benefit laws regarding HIPAA, COBRA, and FMLA
- Updates internal systems such as Epic upon group renewal
- Introduces their role to all new key contacts to build solid relationships and meets existing contacts as needed to further enhance relationship
- Maintains a full book of business while continuing to provide A+ service
- Utilizes MS Outlook, Excel, Word and other Microsoft Applications
- Follows EBS internal color-coded outlook organization standard operating procedures
- Follows internal call back standard operating procedures and email response time
- Additional job duties as assigned
- Requirements:
- Insurance experience preferred; at least 3 years of work experience (claims resolution, benefits administration, health insurance customer service, etc.)
- College degree preferred
- Knowledge of Microsoft Office with an emphasis on Outlook and Excel
- Valid Driver’s License
- Self-starter and quick learner
- Excellent problem-solving skills
- Persistent to achieve the end result—resolution
- Strong organizational skills, including daily prioritizing and logical thinking
- Service-oriented; kind, compassionate, and willing to work hard on another person’s behalf
- Good communication skills, written, verbally and over the phone
- Strong working knowledge of computers (MS Word, MS Outlook preferred; Internet, MS Excel and database experience are also beneficial) and able to learn new systems and programs, such as Sales Force
- Able to manage multiple projects simultaneously and successfully
- Able to work with others in teams; able to work with those who perform similar jobs as well as complimentary roles
- Benefits:
- Comprehensive benefits package
- Employee ownership through a 401(k) employer match and discretionary profit-sharing contributions
- Professional development and career growth opportunities
- Flexible work arrangements (remote and hybrid options) with a flexible paid time off approach