Claims Representative - Personal Lines Auto

Plymouth Rock Assurance is a member of The Plymouth Rock Group of Companies, which manages over $2 billion in personal and commercial auto insurance. They are seeking an auto claims representative to investigate, evaluate, and resolve personal auto property damage claims while providing excellent customer service.

Responsibilities

• Contact insureds, claimants, attorneys, and other parties related to an auto accident
• Proficient in communicating in a variety of ways, including phone, text, email etc
• Investigate all assigned claims for coverage, liability, and damages
• Ensure timely disposition of all claims in accordance with regulatory and statutory requirements
• Responsible for timely payment of auto repairs and resolution of total losses
• Ensure adherence to personal lines policies including related coverages and exclusions
• Determine liability of parties involved in a loss, including application of comparative negligence
• Effectively manage workload through claims management and imaging systems

Skills

• 0-2 years of auto claims handling experience
• Excellent written and verbal communication skills
• Ability to communicate effectively via phone, text, email and other written correspondence
• Demonstrated level of competency in time management, priority setting and customer focus
• Experience using a claims management and imaging system
• Bachelor's Degree or commensurate experience

Benefits

• Paid time off
• Free onsite gym at our Boston location
• Tuition reimbursement
• Low cost and excellent health insurance coverage options that start on Day 1 (medical, dental, vision)
• Robust health and wellness programs
• Auto and home insurance discounts
• Matching donation opportunities
• Annual 401(k) employer contribution
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote professional development
• Convenient locations and pre-tax commuter benefits

Company Overview