Call Center Representative

Internet Brands is a full-service social security disability advocacy firm that assists individuals in obtaining their Social Security Disability benefits. They are looking for Call Center Representatives to provide high-quality phone support to attorney clients, gather information, and document responses.

Responsibilities

• Make outbound calls to clients who are requesting our services
• Answer incoming calls from potential clients
• Providing accurate information to clients regarding their case
• Convey the benefits of the Premier Disability services
• Gather information, document responses, and keep a detailed record of all customer interactions in our CRM database

Skills

• Excellent oral and interpersonal communication skills
• Professional phone manners and a friendly attitude
• Active listening skills and problem-solving skills
• Ability to handle client objections and de-escalate challenging situations
• Ability to retain information and learn new systems quickly
• Ability to navigate and multitask across multiple systems and using Customer Relationship Management software (CRM) in a proficient manner
• Strong computer knowledge and excellent typing skills at least 50 WPM

Benefits

• Medical, Dental and Vision insurance
• PTO and paid holidays
• Cafeteria onsite and a subsidized lunch program
• Flexible spending accounts (FSA) for medical and dependent care
• Short-term and long-term disability insurance
• Life and AD&D insurance
• 401(k) retirement savings plan with a company match
• Paid time off (PTO)
• Paid holidays
• Commuter benefits
• Access to our Employee Assistance Program (EAP)
• Well-being coaching services
• Voluntary benefits such as home, auto and pet insurance
• Discounted legal and financial services

Company Overview

Company H1B Sponsorship