Customer Support Specialist

TurboTenant is a tech startup focused on simplifying the rental property management process for landlords and tenants. They are seeking a Customer Support Specialist I to support users with product guidance and to advocate for their needs through various communication channels.

Responsibilities

• Be the voice of TurboTenant. Build relationships with our Landlords and Renters and advocate for them via chat, email and phone support
• Work with others to participate in the gathering and implementation of new ideas so we can level up the support we're providing Landlords and Renters
• Embrace change. We are a startup, which means change happens quickly and often!
• Educate TurboTenant Landlords to understand the benefit of our software and services
• Spend time understanding their needs and goals, so they convert to sign-ups and ultimately to satisfied customers
• Spend time understanding users' needs and goals to drive sign-ups, increase ARR conversion, and create satisfied customers
• Take ownership of customer issues by asking questions, anticipating problems, and solving them while prioritizing and addressing their specific needs effectively
• Set high standards for yourself as you support TurboTenant users being proactive, empathetic, taking ownership, and continuously improving in your role
• Operate according to TurboTenant's values and the CX Team's principles, both internally and externally
• Influence users to adopt additional features of our platform, as they align with our company vision for 2025

Skills

• Have a history of Online Customer Service, and you are comfortable in a fast-paced, high-volume work environment
• Possess strong telephone skills, including effective communication, interpersonal abilities, professional phone etiquette, and proficient call management techniques
• Have a strong desire to do great work, as well as an evident enthusiasm for helping our users
• Enjoy working with others and providing feedback to make positive changes
• Have the ability to retain information quickly and juggle multiple tasks at once, while remaining organized and adaptive
• Be technologically adept and possess basic software knowledge (Google Workspace, Microsoft Office, Slack, Zoom)
• Have a heightened attention to detail that can be used to ensure any issue or concern a user is experiencing is addressed and resolved
• Enjoy helping others troubleshoot technical issues, determining the root cause, and resolving the issue
• Enjoy exhibiting true empathy through written and verbal communication
• Enjoy building relationships with customers while allowing them to build trust in you and TurboTenant
• Enjoy being challenged to achieve individual goals, as well as team goals
• Be able to work weekends on a regular basis
• Have a flexible schedule for times when we need to adjust shifts due to staffing

Benefits

• Competitive compensation package
• 22 days of PTO during the first year increasing with tenure
• Annual bonus based on company performance
• Equity - an owner's mindset is a big part of being a member of the TurboTeam
• Comprehensive medical, dental and vision plans - with multiple plans covered at 100%
• 9 paid holidays per year + a paid day off for your birthday
• 401k Matching
• Annual bike tune-up reimbursement

Company Overview