Call Center Customer Service Representative - (Inbound call center)

Spectrum Association Management is a respected HOA Management Company that has been recognized as a Best Place to Work for the last 18 years. They are seeking a motivated Call Center Customer Service Representative who can effectively multitask across various communication platforms to assist homeowners with their inquiries.

Responsibilities

• Use incredible customer service skills to solve problems for homeowners
• Thrive in fast-paced multitasking environments
• Solve complex problems quickly and with a smile
• Support thousands of diverse requests daily through phone, email, and chat

Skills

• Self-Motivated individual that over-achieves goals set for you and your department
• Fast learner that can understand that complex service we manage, to best serve the homeowner
• Resilient and positive attitude while handling many difficult interactions with homeowners
• Tech wizardry to efficiently use CHAT, EMAIL, PHONE, and client database tools seamlessly
• Strong passion for customer success and pride on resolution of homeowner concerns
• Experience in a fast-paced call center environment or similar type of customer service role is desired, but may not be required if you know you will excel in that type of environment

Benefits

• 5 weeks of PTO to allow for rest, travel, family, and hobbies.
• 40 paid hours per year for community service activities.
• 11 Annual Paid Holidays.
• Paid Training - Internal Learning and Development Management System.
• The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
• Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
• Well-structured career track plan with a 6-month review.

Company Overview