Billing and Membership Coordinator

REMAX is a global, industry-leading organization in real estate, headquartered in Denver, Colorado. They are seeking a Billing and Membership Coordinator to support office membership and billing functions, provide exceptional customer service, and collaborate with internal departments to resolve issues and analyze data.

Responsibilities

• Supporting office membership and billing functions for all internal and external customers
• Researching requests, providing system training, correcting statistical data relative to associate commissions, office transactions and volumes, performing account reconciliations and billing/payment application
• Providing support to the regional staff, offices, and internal departments
• Providing exceptional customer service/support to all Owned, Independent and Global offices
• Problem-solving all issues related to statistical data or billing to resolve customer issues timely
• Collaborating with internal departments to meet customer needs; Region Development, Accounts Receivable, etc
• Analyzing and reconciling all statistical data/billing discrepancies identified by offices/regional services
• Generating financial reports that are clear and easily understood based on the specific requests from customers
• Inputting and managing Sales Associate demographic information and statistical data relative to associate commissions, office transactions and volumes provided by Offices in a given territory, in a specific timeframe
• Accounting for all Franchise Income orders to ensure revenue is recognized accordingly
• Other Duties as assigned

Skills

• Bachelor's Degree or Equivalent experience
• 1-3 Years of experience
• Has knowledge of the job, function, department and its impact on customers
• Continues to learn and grow, stays current on changes in process, policy and function, and fulfills responsibilities of the job
• Anticipates and delivers on customer needs
• Manages internal/external relationships
• Resolves problems, responds with tact and diplomacy
• Makes sound decisions quickly
• Gathers information, considers long-term repercussions of decisions
• Takes ownership of job assignments and productivity
• Takes initiative, focuses on the quality and quantity of results
• Sets priorities and meets deadlines
• Keeps management apprised of progress

Benefits

• Comprehensive medical, dental, and vision insurance
• Health savings account with employer contribution
• Flexible spending account (medical & dependent care)
• Voluntary critical illness, hospital indemnity and accident coverage
• Short-term disability paid at 100% after 1 year
• 401(k) plan with generous company match & immediate eligibility
• Free financial advisor service
• Company-paid life and AD&D insurance, short-term and long-term disability
• Generous paid time off package includes 15 paid holidays and generous PTO
• Hybrid or remote positions and flexible hours
• Monthly home office subsidy
• Paid parental leave benefits
• Paid caregiving, adoption and foster leave benefits
• Monthly ClassPass contribution
• Employee assistance program including free counseling sessions
• Tuition reimbursement program
• Pet insurance discount
• Recognition program

Company Overview