Bilingual Partner Success Associate - BUMP Group

Canadian Bank Note Company, Limited provides secure charitable lottery and fundraising platform solutions. They are seeking a Bilingual Partner Success Associate to support and enhance partnerships while assisting with account development and onboarding new charitable partners.

Responsibilities

• Become a Subject Matter Expert (SME) on BUMP’s Digital Raffle Solution
• Develop knowledge of provincial and state raffle regulations
• Communicate and track partner requirements with internal and external stakeholders (e.g., Software Development, Quality Assurance, Marketing Teams, Marketing Agencies, eCommerce and Credit Card Processing Providers)
• Successfully onboard new charitable partners:
• Assist with regulatory licensing process and registration when requested
• Assist with eCommerce storefront design with partner’s creative department and BUMP’s marketing team
• Execute BUMP’s training program to ensure the partner uses the raffle platform as efficiently and effectively as possible
• Product support for online and in-venue digital raffles
• Build strong and trusted relationships with BUMP’s charitable partners
• Assist with incident management follow-up with internal stakeholders and the client
• Help manage equipment inventory, including shipping to and from customer sites
• Various other duties and responsibilities

Skills

• Legally eligible to work in Canada
• Fluent in English and French (speak, read, write)
• Able to travel approx. 1-2 days/month on average
• College diploma in business, marketing or related field
• Proficiency in Microsoft O365 (Outlook, Teams, Word, Excel, PowerPoint, SharePoint)
• 1+ year of experience in a customer service or sales position
• Bachelor's degree in business administration, marketing or related field
• Familiarity with ecommerce platforms

Benefits

• An industry-leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees
• Best-in-class health, medical, and life insurance benefits
• Access to virtual and telehealth services and apps
• Very progressive fertility, adoption, and surrogacy benefits to support all definitions of family

Company Overview