B2B Customer Service Representative

Pella Corporation is a leader in designing and manufacturing high-quality windows and doors. They are seeking a B2B Customer Service Representative who will engage with customers to provide exceptional service, solve problems, and enhance customer confidence in the brand.

Responsibilities

• Answering inquiries via phone 90-100% of your day
• Obtaining working knowledge of all products and applicable procedures
• Communicating intelligently and accurately with consumers on technical issues
• Analyzing information, exercising problem solving skills, and being equipped with a high degree of professionalism to ensure customer needs are met
• Maintaining detailed and accurate record of all transactions
• Assisting with the training and mentoring of new personnel

Skills

• One year in related experience or training, or equivalent combination of education and experience is desirable
• Proficient with Excel, Word, and Outlook
• Ability to type efficiently to utilize computer and phone systems simultaneously
• Strong verbal and written communication

Benefits

• Medical/dental insurance coverage beginning the first of the month after date of hire, as well as flexible spending and health savings account options
• Paid holidays and vacation time
• Annual Incentive Plan
• 401k Profit Sharing - Pella will give back a portion of pre-tax profits to add to your retirement portfolio
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Company Overview