Site Operations Coordinator

Nautica is seeking a Site Operations Coordinator to join their omnichannel E-commerce team. This role is essential for maintaining the smooth operation of the online platform, ensuring timely product activations, and supporting promotional activities.

Responsibilities

• Assist the product setup and activation process of item creation, photography, copy, and inventory under Site Merchant team guidance
• Assist in the creation, testing, and implementation of promotional codes to support offer-based sales and discounts entered by Senior Site Operations Manager
• Own E-commerce PIM (product information management) and platform catalog operations across hard markdown execution. Clearance style moves and Product Detail Page (PDP) separations for style colorway markdowns
• Shadow Senior Operations Manager to support catalog replication, content refreshes, and new product and feature launches led by the Front-End Developers and Product teams
• Assist Site Merchandising Managers with administrative tasks (i.e. special project launches, inventory tracking, PIM maintenance, etc.)
• Collaborate closely with key cross-functional partners, including Developers, Creative Services, Customer Service, and Merchandise Pricing & Planning team
• Track site health key performance indicators (KPIs) and communicate any cause for concern
• Contribute to the development and implementation of operational best practices

Skills

• 1-3 years of experience in E-commerce operations or digital retail
• Proficiency in PIM software and a Content Management System, Salesforce Commerce Cloud (SFCC) preferred and adaptability to learn new systems and tools quickly
• Experience with project management tools and methodologies
• Exposure to web analytics and web analytics tools (Google Analytics, Adobe Analytics)
• Proficiency in Microsoft Office Suite, particularly Excel
• Excellent attention to detail and ability to manage multiple tasks simultaneously in a fast-paced environment
• Strong problem-solving skills and ability to think critically
• Ability to work effectively in a team environment and collaborate across departments
• Passion for E-commerce and staying current with industry trends and best practices
• Minimum of 3 days a week onsite at our headquarters in Midtown Manhattan
• Bachelor's degree preferred in related field

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