Associate Account Manager - West Hollywood

Expedia Group is a leader in global travel technology, aiming to create seamless travel experiences for customers and partners alike. The Associate Account Manager will develop and maintain a portfolio of hotel products, ensuring optimal performance and competitive presence in the Expedia marketplace while fostering strong relationships with hotel partners.

Responsibilities

• Develop and sustain strong partner relationships by providing relevant data insights and superior consulting services to hotel partners (revenue management advice, marketing opportunities on the Expedia marketplace)
• Ensure that their partner hotels’ product (content, rates, and availability) is consistently optimized and competitive on the Expedia sites to maximize customer conversion
• Secure additional inventory over high demand and compression periods to satisfy customers’ pressing needs
• Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands’ merchandising and marketing efforts
• Continuously promote to and develop hotel partners’ high engagement with Expedia’s full suite of:
• Unique market insights (partner reports, competitive data, key performance drivers)
• Revenue management tools (dynamic promotions, packages, fenced deals, mobile)
• Marketing and merchandising opportunities
• Specialized brands (e.g., Hotwire, Media Solutions) potential opportunities
• Self-service tools (Expedia Partner Central), Connectivity solutions (Expedia Quick Connect) and key support functions (Property Assistance team)
• Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by LPS leadership
• Other reasonable duties, as assigned

Skills

• 0-2 years of experience in account management, partner/client success, consultative sales, or related field
• Bachelor's Degree with a major in tourism or hospitality a plus but not required, or equivalent related professional experience
• Must be willing to travel approximately up to 50% of the time to support market visits
• High impact personality: intellectual agility, entrepreneurship, empathy in relationships, team player
• Hungry, ambitious, motivated, action-oriented, results-focused, and metrics-driven
• Organization and time management skills, rigor, attention to details
• Proven follow-up/persistence when facing challenging situations
• Ability to multi-task effectively; must be able to change gears quickly without skipping a beat
• Demonstrates ability to prioritize work and be laser-focused on achieving a variety of KPIs (targets, goals and/or strategic objectives) set by LPS leadership team
• Sincere relationship builder; earns the confidence of others
• Bridges and sustains solid partnerships based on mutual support through a collaborative style
• Appetite for innovative technology, fast-changing business environment, data-driven decision making
• Ability to select and present insightful datasets including performance, market, and competitor analysis and to implement meaningful action plans based on the data
• Proficiency in English. Other language skills may be required depending on the location of the position
• Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
• Ability to effectively communicate to various levels and through a variety of communication channels
• Able to work independently as well as be a strong team player, always seeking to improve team and organizational performance
• Help other team members (peers/MAs) acquire skills or achieve targets/goals

Benefits

• Medical/dental/vision
• Paid time off
• Employee Assistance Program
• Wellness & travel reimbursement
• Travel discounts
• International Airlines Travel Agent (IATAN) membership

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