Agency Support Representative

CURE Auto Insurance is focused on enhancing relationships with agency partners, and they are seeking an Agency Support Representative. This entry-level role involves supporting the Agency Team with data organization, maintaining agency documentation, and distributing reports to agencies and management.

Responsibilities

• Support the Agency Team with organizing and maintaining partner data
• Maintain our internal Agency Dashboard
• Acquire necessary documentation from newly appointed agencies
• Maintain agency licenses and contracts
• Notify IT of changes in agency information
• Notify accounting department of changes in agency financial information
• Email agency’s policy information on a weekly basis
• Create and distribute quarterly agency commission statements
• Email agencies procedure updates
• Maintain agency’s producer information
• Organize agency growth data monthly
• Provide feedback and updates to the Agency Team as needed

Skills

• High school diploma or equivalent required; associate or bachelor degree is a plus
• Some familiarity with auto insurance processes, terminology, and customer lifecycle will be helpful
• Willingness to learn tools such Guidewire and other company systems
• Interest in customer experience, service improvement, or business operations
• Familiar with Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiar with Google Workspace (Gmail, Docs, Sheets, Slides, Meet, Drive)
• Good organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced environment

Benefits

• Flexible work hours between 8:00 AM and 5:00 PM
• Hybrid schedule: team members work onsite four days a week and can work remotely one day a week

Company Overview