Advisor, Personal Marine Insurance

Waypoint is focused on providing exceptional personal marine insurance services. The Advisor, Personal Marine Insurance will manage and renew a portfolio of marine insurance policies, delivering expert advice to boat and yacht owners while driving retention and revenue growth through proactive management and risk assessment.

Responsibilities

• Manage and maintain a portfolio of personal marine insurance renewal accounts, ensuring policies in force (PIF) and retention targets are achieved or exceeded
• Develop and maintain a strong understanding of the Canadian personal marine insurance market, including insurer appetites, coverage options, and emerging risks
• Assess and analyze marine-specific risk factors such as vessel type, usage, navigation limits, moorage, cruising grounds, claims history, and client experience
• Identify appropriate coverage solutions for pleasure craft, yachts, and related personal marine risks
• Lead the renewal process by reviewing existing marine policies and providing clear, tailored recommendations to meet each client’s boating and travel needs
• Conduct comprehensive reviews of product terms and conditions, including coverages, limits, and exclusions, to minimize errors and omissions
• Ensure accurate maintenance of customer information and insurance policy details within relevant systems
• Process endorsements, cancellations, and adjustments for insurance policies and additional products/services
• Utilize active listening and investigative skills to resolve potential challenges with policy renewals
• Identify customer needs, coverage gaps, and cross-selling opportunities to enhance customer protection
• Issue renewal documents, endorsements, and cancellations for insurance policies and additional products/services
• Manage payment processing and diligently follows up on outstanding payments
• Maintain stringent processing standards, ensuring data accuracy, confidentiality, and timeliness
• Develop and sustain a comprehensive understanding of insurance manuals, best practices, standards, policies, and systems
• Handle non-complex customer requests efficiently, such as issuing policy copies, providing receipts for payments, and processing payment-related inquiries
• Provide exceptional customer service to both internal and external stakeholders, addressing inquiries, resolving issues, and offering tailored insurance solutions
• Execute renewal market assessments according to Navacord's policies and customer-specific requirements
• Ensure accurate and timely data entry and maintenance of client and policy records in brokerage management systems (e.g., EPIC, Insurer Portals)
• Adhere to all brokerage procedures, marine underwriting guidelines, and regulatory requirements to minimize errors and omissions
• Conduct renewal market reviews in alignment with internal policies and client-specific needs
• Collaborate with underwriting partners and internal teams to resolve marine placement, coverage, or documentation issues
• Participate in ongoing training to maintain and strengthen marine insurance knowledge and technical expertise
• Support departmental initiatives and process improvements focused on efficiency, quality, and client experience

Skills

• Level 1 Insurance License required (or ability to obtain); or Level 2 (asset)
• Minimum 1 year of insurance advisory experience, with marine insurance experience
• Strong knowledge of marine insurance policy wordings, risk assessment, and underwriting considerations
• Excellent verbal and written communication skills, with the ability to explain complex marine concepts in clear, client-friendly language
• High attention to detail and strong organizational skills to manage multiple renewals and priorities
• Proven ability to work independently, take initiative, and manage a defined book of business
• Strong problem-solving and decision-making skills, including the ability to de-escalate service issues
• Proficiency with brokerage management systems (e.g., EPIC) and Microsoft Office applications

Company Overview