About arenaflex

Welcome to arenaflex, where we believe in the power of data to transform how businesses connect with their customers. As a leading innovator in the digital commerce space, we're constantly pushing boundaries and redefining what's possible in customer engagement. Our Client Interchanges team is at the heart of this mission, responsible for crafting meaningful, personalized communications across email, application push notifications, and SMS channels that reach millions of customers every single day.

We're currently seeking a talented and passionate Senior Analyst to join our North America Email and Client Communications team in Boston. This is a newly created role that offers an incredible opportunity to shape your own responsibilities based on your unique strengths and career aspirations. As part of our High level Examination and Experiences (AAI) team, you'll become the go-to expert for all things data and analysis within our group, driving insights that directly impact how we engage with our customers across multiple channels.

Why This Role Matters

In this position, you'll sit at the intersection of data science, marketing strategy, and customer experience. Your work will directly influence billions of customer touchpoints annually, helping us optimize our communication strategies and create more meaningful connections with the people who matter most to our business. You'll have the rare opportunity to not only analyze what happened but to shape what happens next – recommending tested improvements, identifying emerging opportunities, and building the analytical frameworks that will guide our team for years to come.

The ideal candidate is someone who thrives on solving complex puzzles, loves diving deep into large datasets, and gets genuinely excited about uncovering patterns that others might miss. If you're passionate about using data to tell compelling stories and influence business decisions, you'll find a home here at arenaflex.

What You'll Do

Advanced Investigation and Insights

Conduct ad-hoc deep-dive analyses requiring advanced SQL proficiency and complex data table manipulations

Lead insight-driven roadmapping sessions, identifying high-impact opportunities for channel optimization based on your analytical findings

Translate raw data into actionable recommendations that drive measurable business outcomes

Develop predictive models and forecasting frameworks to anticipate customer behavior trends

Partner with cross-functional teams to validate hypotheses and implement data-backed solutions

A/B Testing and Experimentation Excellence

Champion the application of statistical best practices across all testing initiatives

Establish and refine an adaptive decision-making framework for continuous improvement

Identify opportunities for and execute on streamlining testing processes, including automated Python result pulling and flexible, real-time dashboards

Design and implement multivariate tests that drive significant performance improvements

Document learnings and create templates that scale testing best practices across the organization

Data Authority and Partnership

Serve as the primary partner for Marketing Data Engineering, acting as the essential resource for day-to-day operations including medium-term requests related to campaign planning and execution

Shape the long-term roadmap for data infrastructure and analysis capabilities

Become the recognized subject matter expert on all data tables – understanding what data is available, where it lives, how it should be used, and effectively communicating this across the broader team

Mentor team members on data literacy and analytical best practices

Evaluate and recommend new data sources and tools that enhance analytical capabilities

Performance Reporting and Communication

Normalize channel metrics and create flexible, scalable dashboards that work across multiple stores and geographic regions

Prepare weekly and monthly performance analyses that tell compelling stories about what's working and what needs attention

Field performance-related inquiries from senior leadership and cross-functional partners

Create executive-level presentations that translate complex data into clear, actionable insights

Develop automated reporting solutions that reduce manual effort while increasing analytical depth

What You'll Need

Essential Qualifications

Educational Background: Bachelor's degree in Technical disciplines, Economics, Business, or other concentrations with a quantitative focus is required

Experience: 3+ years of experience in a data-heavy role, preferably in marketing, management consulting, startup/tech, finance, or strategic fields

Technical Skills: Proficiency in data analysis and advanced SQL; strong Google Sheets/Excel skills; enthusiasm for finding patterns in data; knowledge of Python is a significant plus

Analytical Thinking: Strong critical thinking abilities with the capacity to break down complex problems and communicate findings effectively to diverse audiences

Communication: Excellent verbal and written communication skills with the ability to influence senior-level and cross-functional partners

Problem-Solving: Ability to own and execute solutions to complex problems independently with minimal supervision

Time Management: Capacity to handle multiple priorities, learn quickly, and thrive in a fast-paced, dynamic environment

Team Orientation: Collaborative nature with a genuine desire to see yourself and others succeed and flourish – a true team player who wants to win together

Preferred Qualifications

Experience with email marketing platforms and customer communication tools

Background in A/B testing and statistical experimentation design

Familiarity with data visualization tools such as Tableau, Looker, or Power BI

Knowledge of machine learning concepts and their practical applications in marketing

Experience working in agile or fast-paced startup environments

What's In It For You

Career Growth and Development

At arenaflex, we invest heavily in your professional growth. You'll have access to continuous learning opportunities, including internal training programs, conferences, and certifications. This role offers exceptional exposure to senior leadership and cross-functional partners, providing a platform to build your influence and advance your career. As a newly formed position, you'll have the unique ability to shape your role and define your career trajectory within the organization.

Compensation and Benefits

We offer competitive compensation starting at $28 per hour for this full-time position, along with a comprehensive benefits package that includes health, dental, and vision insurance, 401(k) matching, generous paid time off, and employee discount programs. Your total rewards package is designed to support your wellbeing both in and outside of work.

Work Environment

Our Boston office offers a modern, collaborative workspace that fosters innovation and creativity. We embrace flexible work arrangements and maintain a culture that values work-life balance. You'll be joining a team of passionate, talented individuals who are committed to excellence and who genuinely enjoy what they do.

Our Culture

arenaflex is more than just a workplace – we're a community of builders, thinkers, and problem-solvers. We believe in transparency, accountability, and supporting one another. Our inclusive environment celebrates diverse perspectives and encourages bold thinking. When you join arenaflex, you're not just taking a job – you're becoming part of a team that's changing the way businesses connect with their customers.

Commitment to Inclusion

arenaflex is fully committed to providing equal opportunities to all individuals, including people with disabilities. As part of this commitment, we will make reasonable accommodations to the physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. We encourage all qualified candidates to apply and join us in building a more inclusive workplace.

Join Our Team

If you have a passion for testing and learning, are interested in data-driven marketing, love organizing and answering complex questions, and enjoy making sense of large datasets, then this is the ideal role for you! We're looking for someone who wants to make an impact, grow their skills, and be part of something bigger than themselves.

Don't miss this exciting opportunity to shape the future of customer communications at arenaflex. Apply today and take the first step toward an incredible career journey with our team!

Advanced Analytics Senior Analyst – Email, Push & SMS Marketing Insights