Administration Clerk, Group Services

Pacific Blue Cross (PBC) is British Columbia's leading benefits provider, committed to sustainable health care for all British Columbians. They are seeking a temporary Administration Clerk to support their Group Services team by performing various administrative tasks and ensuring the effective operation of the department.

Responsibilities

• Monitors incoming Group Services correspondences and triages them into the appropriate workflow
• Tracks and records work request types to monitor department volume
• Receives, investigates, and redirects returned mail
• Triaging incoming work requests, troubleshoots suspended jobs in workflow tool and initiates fixes to resolve
• Keys basic manual transactions into enrollment system
• Prepares and reviews earnings reports for select groups
• Prepares, reviews, and distributes reports in accordance with established procedures
• Receives and fills supply orders from internal and external stakeholders for group benefits booklets and related documentation
• Receives and sorts ID cards
• Prepares materials for outgoing mail
• May order ID cards for select groups on request
• Fills booklet requests for select groups
• Orders and maintains an inventory of internal department stationery and supplies
• Maintains department photocopiers and printers in working order; troubleshoots basic equipment malfunctions and escalates issues to IaTS as needed
• Provides general clerical support to the department by filing electronic and physical documents and other department material using established filing systems and procedures
• Conducts culling of terminated and closed files
• Prepares archived department files for offsite storage
• On a one-to-one basis, supports new employees by demonstrating the execution of specific tasks and duties, and sharing knowledge and experience on request
• Performs other assigned duties related to the provision of administrative and clerical support which do not affect the rating of the job

Skills

• High school graduation, or equivalent
• Keystroking skills of 6,500 ksph
• Demonstrated proficiency in the use of basic Word and Excel
• 6 months of previous related experience in an office administration or clerical position

Benefits

• Paid vacation starts at 3 weeks per year, and increases with years of service.
• Generous benefits, including extended health and dental. These benefit premiums are 100% paid by PBC.
• Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program!

Company Overview