[Remote] Specialist, Customer Experience (Indianapolis)

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company operating in the healthcare technology industry, focusing on improving patient experiences in accessing medical care. The Specialist, Customer Experience role is designed to deliver exceptional service to healthcare provider accounts, ensuring effective use of the platform’s features and contributing to provider satisfaction.

Responsibilities

• Deliver exceptional customer service to healthcare provider partners via calls, emails, and chat
• Proactively upsell platform features and offer tailored solutions
• Simplify and streamline provider interactions with the platform
• Represent the organization’s voice to create positive user experiences and resolve issues promptly
• Develop in-depth knowledge of the platform to inspire user engagement
• Maintain accurate records of all customer interactions

Skills

• Excellent verbal and written communication skills
• Customer service experience, preferably in healthcare or technology
• Strong problem-solving skills and adaptability in a fast-paced environment
• Exceptional organizational skills and attention to detail
• Commitment to delivering high-quality customer service aligned with the organization's mission

Benefits

• Flexible work environment
• Competitive paid time off
• 100% paid employee health benefits including medical, dental, and vision
• 401(k) with employer match
• Corporate wellness program
• Sabbatical leave for employees with 5+ years of service
• Paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Employee Resource Groups and community clubs
• Certification as a Great Place to Work

Company Overview