Note: The job is a remote job and is open to candidates in USA. Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. They are seeking a forward-thinking Manager of Sales Operations to modernize their sales organization by evolving the lead-to-quote journey into an AI-augmented ecosystem. The role involves overseeing sales operations, implementing AI tools, optimizing processes, and providing strategic insights to enhance sales productivity.
Responsibilities
- Evaluate and deploy AI tools to automate routine tasks within the sales lifecycle, such as automated lead scoring, AI-assisted deal triaging, and generative contract summaries for the legal and finance teams
- Re-architect the end-to-end sales lifecycle—from lead routing and CPQ to revenue recognition—by identifying bottlenecks that can be solved through intelligent automation and workflow triggers
- Use AI-driven analytics to enhance sales forecasting accuracy, identify "at-risk" pipeline deals, and deliver proactive performance metrics to drive executive decision-making
- Own the roadmap for Salesforce CRM and integrated AI sales tools. Ensure our tech stack isn't just a database, but a proactive assistant that enhances sales productivity
- Act as the strategic lead between Sales, Finance, and Legal to ensure AI-driven processes remain compliant, ethically sound, and aligned with our broader go-to-market strategies
- Lead the transition from manual operations to automated workflows, providing the training and documentation necessary to ensure high adoption of new AI tools across the organization
Skills
- 5+ years in Sales Operations, Revenue Operations, or Finance, with a demonstrable track record of implementing automation or AI-driven process improvements
- Deep understanding of the SaaS business model (ARR, consumption, churn) coupled with an understanding of how data quality impacts AI model effectiveness
- Advanced knowledge of Salesforce CRM and Salesforce CPQ is required
- Familiarity with AI integration platforms, Snowflake, or BI tools (Tableau, Looker) is a significant advantage
- Proven track record of reducing 'Lead-to-Cash' cycle times through technology and eliminating manual data entry/errors
- Bachelor's degree in Business, Finance, Data Science, or a related field
Benefits
- Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
- Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
- 401(k) plan
- Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
- Talkdesk offers 14 paid holidays each year.
- Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
Company Overview
Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage. It was founded in 2011, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.talkdesk.com.