Are you a customer service enthusiast with a passion for sales and technology? Do you thrive in fast-paced environments where no two interactions are the same? Look no further! arenaflex, a global leader in communications and technology, is seeking an experienced Full Stack Customer Service Representative to join our team. As a Premier Service Consultant, you'll be the voice of arenaflex, creating meaningful connections with customers and redefining customer service.
**About arenaflex**
arenaflex is a pioneer in making connections, and we've been doing so for nearly 150 years. From the invention of the telephone to the widespread availability of 5G and Fiber, we've been at the forefront of innovation. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive every day. At arenaflex, we're not just a company – we're a team of passionate individuals dedicated to making a difference.
**Job Summary**
As a Full Stack Customer Service Representative, you'll be responsible for providing exceptional customer service and sales support to our customers. You'll work in a hybrid environment, splitting your time between our Richardson, Texas location and working from home. You'll be the frontline in providing solutions to prospective and existing customers, driving satisfaction and loyalty, and meeting monthly sales goals.
**Key Responsibilities**
* Provide exceptional customer service and sales support to customers via phone, email, chat, and other channels
* Identify upsell opportunities and make recommendations to customers for our latest products and services
* Work in a fast-paced, inbound contact environment handling a high volume of customer interactions
* Use multiple tools and systems to resolve various service, billing, and payment inquiries
* Maintain customer records and provide effective and timely resolutions for customers
* Perform basic troubleshooting and engage Tier 3 support to resolve customer-impacting issues
* Meet monthly sales goals and deliver an outstanding customer experience
* Participate in training and development programs to enhance skills and knowledge
**What You'll Need**
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation
* Specific job assignments may require day, evening, weekend, or holiday hours
* Occasional overtime may be required
* WFH Requirements:
+ Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)
+ An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
+ AT&T will provide all the equipment you'll need to get started!
+ Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
+ You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
**What We Offer**
* Paid training and additional resources to support success in your new role
* Competitive salary range: $600.00 - $696.50 weekly + up to $36,000 in commissions yearly if all sales goals are met
* Amazing perks and benefits:
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Tuition reimbursement program
+ Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
+ Paid Parental Leave
+ Additional sick leave beyond what state and local law require may be available but is unprotected
+ Adoption Reimbursement
+ Disability Benefits (short term and long term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Extensive employee wellness programs
+ Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone
**Career Growth Opportunities**
At arenaflex, we believe in investing in our employees and providing opportunities for growth and development. As a Full Stack Customer Service Representative, you'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With a career at arenaflex, the possibilities are limitless!
**Join Our Team**
If you're a customer service enthusiast with a passion for sales and technology, we'd love to hear from you! Apply today and become a part of our team at arenaflex.