Note: The job is a remote job and is open to candidates in USA. Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to clients. As a Microsoft 365 Identity Engineer, you will provide engineering expertise to modernize the cloud environment, manage onboarding/offboarding, and collaborate with teams to ensure optimal and secure solutions.
Responsibilities
- Support tickets related to:
- Login/authentication issues (MFA, lockouts, access failures)
- M365 services (mail, Teams, SharePoint/OneDrive)
- Manage onboarding/offboarding across AD, Okta, and M365
- Investigate and resolve policy-related issues (DLP, compliance, device policies)
- Collaborate with adjacent teams (security, networking, endpoint) as needed
- Maintain documentation and support audit/compliance requests
- Mailbox management, shared mailboxes, distribution groups
- Teams access, policies, and external collaboration troubleshooting
- Mail flow investigation and user access issues
- User lifecycle management across AD, Okta, and M365
- Federation (SSO) and MFA troubleshooting
- Group-based access and provisioning flows
- Understanding of sync and identity flow across systems
- IOS device compliance and enrollment troubleshooting
- Data Loss Prevention (DLP) policies
- Retention and data governance validation
- MFA enforcement and access controls
- Troubleshooting access restrictions tied to device or policy
Skills
- 1-4 years demonstrated Cloud Engineering experience
- Strong understanding of hybrid identity environments
- Ability to troubleshoot across AD → Okta → Entra → M365 flow
- Familiarity with SSO, federation, and MFA behavior
- Experience supporting compliance-driven environments
- Clear communication and documentation skills
- PowerShell (Exchange Online, basic Graph usage)
- Familiarity with audit logs (Purview / Entra)
- Experience in regulated or government environments
- Bachelors with 1+ YOE
Benefits
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Major offices stocked with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
Company Overview
Trace3 is a technology consultancy that provides IT strategies, business transformation solutions, and services for the clients. It was founded in 2002, and is headquartered in Irvine, California, USA, with a workforce of 1001-5000 employees. Its website is http://trace3.com/.