Note: The job is a remote job and is open to candidates in USA. Cigna Healthcare is dedicated to improving the health and vitality of those they serve, and they are seeking an Enrollment/Billing Associate Representative to enhance the patient experience in specialty pharmacy and infusion services. This role involves assisting patients with understanding their healthcare journey, managing financial responsibilities, and ensuring timely care delivery through effective communication and organization.
Responsibilities
- Deliver a positive patient experience by clearly explaining financial responsibility, insurance benefits, and next steps with empathy and professionalism
- Proactively contact patients to review coverage details and securely obtain payment information when applicable
- Create accurate and timely patient financial responsibility letters based on documented insurance benefits
- Review patient accounts to identify enrollment needs and initiate appropriate outreach
- Enter and update patient demographic and referral information to support timely care delivery
- Communicate patient updates effectively to internal partners to ensure alignment and continuity
- Prioritize work thoughtfully to meet service expectations while maintaining high accuracy and quality
Skills
- High school diploma or GED
- Minimum 1 year of customer service experience, preferably in a healthcare, billing, insurance, or patient-facing environment
- Strong verbal and written communication skills with the ability to explain information clearly and compassionately
- Proficiency with computers and Microsoft Office applications
- Ability to organize tasks, manage time effectively, and adapt in a fast-paced environment
- Experience with insurance verification, billing, or enrollment processes
- Familiarity with medical terminology
- Previous experience supporting specialty pharmacy, infusion services, or healthcare operations
Benefits
- Medical
- Vision
- Dental
- Well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- A minimum of 18 days of paid time off per year
- Paid holidays
Company Overview
We are a health benefits provider that advocates for better health through every stage of life. It was founded in 1982, and is headquartered in Bloomfield, CT, US, with a workforce of 10001+ employees. Its website is http://www.cigna.com.Company H1B Sponsorship
Cigna Healthcare has a track record of offering H1B sponsorships, with 95 in 2026, 439 in 2025, 333 in 2024, 320 in 2023. Please note that this does not guarantee sponsorship for this specific role.