About arenaflex
Welcome to arenaflex, a leading provider of water purification solutions with over 85 years of excellence in designing and distributing advanced water treatment systems for residential, commercial, and industrial applications. We are proud to be among the largest water purification companies on the East Coast, serving communities from local neighborhoods to the largest hospitals, universities, and manufacturing facilities. Our mission is simple: to ensure every customer has access to the cleanest, safest water for their families and businesses.
At arenaflex, we believe that clean water is not just a luxury—it's a necessity. Our passion drives us to deliver cutting-edge filtration solutions, from simple under-sink filters to complex pharmaceutical-grade purification systems. As we continue to grow aggressively across New Jersey and Pennsylvania, we are seeking talented individuals who share our commitment to customer satisfaction and operational excellence to join our dynamic team.
Why Join arenaflex?
Working at arenaflex means becoming part of a company that values its employees as much as it values its customers. We offer a unique blend of professional growth, collaborative culture, and work-life balance that sets us apart in the industry. Here's what makes arenaflex an exceptional place to build your career:
- Industry Leadership: Join a company with decades of proven expertise and a reputation for excellence in water purification
- Hybrid Flexibility: Enjoy the best of both worlds with four days working remotely and one day in our West Orange, NJ office
- Career Advancement: Grow your skills and advance within a rapidly expanding organization
- Comprehensive Benefits: We care about your well-being with paid sick leave, vacation, holidays, and flexible scheduling
- Professional Development: Gain valuable experience in accounts receivable, customer service, and billing operations
- Team Culture: Work alongside friendly, supportive colleagues who are committed to teamwork and success
Position Overview
We are currently seeking a motivated and detail-oriented Customer Service Representative with a focus on Accounts Receivable (AR) to join our talented office staff. This is a full-time hybrid position that offers incredible flexibility while maintaining meaningful in-person collaboration. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and demonstrate a strong commitment to providing exceptional service to our valued customers.
This position is perfect for individuals who enjoy a mix of customer interaction, financial responsibilities, and operational support. We are looking for someone who is honest, hardworking, and eager to contribute to our team's success. If you have a background in customer service, billing, or accounts receivable—or are enthusiastic about learning—we encourage you to apply!
Key Responsibilities
As a Customer Service Representative at arenaflex, you will play a crucial role in maintaining our reputation for outstanding customer care. Your responsibilities will include:
- Posting and Invoicing: Accurately process customer invoices and maintain detailed financial records to ensure proper billing procedures
- Accounts Receivable Management: Contact customers regarding outstanding balances, payment inquiries, and resolution of billing discrepancies
- Customer Service Support: Handle customer inquiries professionally via phone and text messaging, providing timely and accurate responses
- Billing Support: Assist with billing inquiries, account adjustments, and payment processing to ensure customer satisfaction
- Sales Support: Collaborate with the sales team to process orders, provide product information, and support the customer acquisition process
- Operational Efficiency: Identify and implement process improvements to enhance workflow and customer service delivery
- Special Projects: Contribute to various initiatives and projects as needed to support organizational goals
Requirements & Qualifications
Essential Requirements:
- Excellent verbal and written communication skills with the ability to interact professionally with customers
- Strong problem-solving abilities and the capacity to quickly learn new concepts and systems
- Proficiency in basic computer operations and willingness to learn new software applications
- Exceptional attention to detail with the ability to maintain accuracy in financial transactions
- Must be willing to submit to a comprehensive background check as part of our hiring process
- Ability to attend in-person training at our West Orange, NJ or Sparta, NJ office location
- A basic understanding of Microsoft Excel, including pivot tables and fundamental formulas
Preferred Qualifications:
- Previous experience in customer service, billing, or accounts receivable roles
- Familiarity with water purification or related industry operations
- Experience with CRM software and accounting systems
- High school diploma or equivalent (required); post-secondary education is a plus
- Previous remote work experience or comfort with virtual collaboration tools
Skills & Competencies
To succeed in this role, candidates should possess the following skills and competencies:
- Communication: Clear, professional, and empathetic communication across all channels
- Time Management: Ability to prioritize tasks and meet deadlines in a dynamic environment
- Technical Aptitude: Comfortable learning new systems and adapting to technological changes
- Teamwork: Collaborative mindset with the ability to work independently and as part of a team
- Integrity: Honest, ethical approach to handling customer information and financial data
- Adaptability: Flexibility to handle changing priorities and unexpected challenges
- Customer Focus: Dedication to resolving customer issues and ensuring positive experiences
Work Environment & Schedule
At arenaflex, we understand the importance of work-life balance. This hybrid position offers the perfect combination of remote flexibility and in-person collaboration:
- Work Schedule: Monday through Friday, with flexible start and end times
- Remote Work: Four days per week working from the comfort of your home
- In-Office Day: One day per week at our West Orange, NJ location for team collaboration and training
- Training Period: Initial in-person training at our West Orange or Sparta, NJ office to ensure you have the skills and knowledge needed for success
- Full-Time Position: 40 hours per week with potential for part-time arrangements for the right candidate
Compensation & Benefits
We value our employees and offer a competitive compensation package along with comprehensive benefits:
- Annual Salary: $30,000 - $35,000 per year (commensurate with experience)
- Paid Time Off: Generous paid vacation, sick leave, and company holidays
- Flexible Schedule: Choose your preferred working hours within Monday-Friday framework
- Remote Work Options: Enjoy the convenience of working from home four days per week
- Professional Growth: Opportunities for skill development and career advancement
- Health & Wellness: Support for your physical and mental well-being
Career Growth Opportunities
At arenaflex, we believe in investing in our employees' futures. As part of our team, you will have access to:
- Comprehensive training and onboarding to set you up for success
- Cross-functional exposure to various business operations
- Mentorship from experienced team members and leadership
- Pathways to advance into supervisory or specialized roles as the company grows
- Skills development in high-demand areas like accounts receivable, customer relationship management, and operational efficiency
How to Apply
If you are an honest, hardworking individual who is passionate about customer service and wants to join a company that values its employees, we want to hear from you! This is a fantastic opportunity to grow your career with a respected industry leader.
To apply, please submit your application through our online portal. We are excited to learn more about you and discuss how you can contribute to the arenaflex team!
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All employment decisions are based on qualifications, merit, and business needs.