Note: The job is a remote job and is open to candidates in USA. Pennymac is a specialty financial services firm focused on the production and servicing of U.S. mortgage loans. The Bilingual Mortgage Loan Officer serves as a trusted financial consultant to Limited English Proficiency customers, helping them achieve their home financing goals through expert advice and tailored loan solutions.
Responsibilities
- Serve as a trusted advisor: Build rapport, evaluate customer needs and take a consultative approach toward customizing the best solution to improve their overall financial situation while leveraging our large suite of first and second mortgage products
- Provide tailored solutions: Recommend the loan solutions that best improve the customer's overall financial position and clearly explain how our competitive offer meets their specific needs
- Guide customers through the application process: Assist applicants through the entire application process, disclosure review, secure pricing and submit the loan to operations
- Pipeline Management: Manage pipeline activities efficiently while meeting production goals and maintaining strict adherence to all compliance requirements and lending regulations
- Service Excellence: As a representative of one of the largest residential mortgage lenders in the U.S., maintain a 'Best in Class' experience to every caller, reflecting the organization’s culture and values
Skills
- 1+ years of origination and lending experience
- Excellent bilingual (Spanish) proficient interpersonal, written, and verbal communication skills
- Must have current UST License
- Ability to multitask, work in a fast paced environment while navigating through different system applications and software
- Great sense of responsibility and organization
- Strong attention to detail and ability to work independently
- Team player, works well with others and willing to assist peers
- Excellent critical thinking, problem solving and sound judgment skills
Benefits
- Comprehensive Medical, Dental, and Vision
- Paid Time Off Programs including vacation, holidays, illness, and parental leave
- Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
- Retirement benefits, life insurance, 401k match, and tuition reimbursement
- Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
Company Overview
Pennymac is a home loan lending company that offers financial services. It was founded in 2008, and is headquartered in Westlake Village, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.pennymac.com.