You ensure that our internal processes scale as fast as our customer base. As a strategic satellite, you dive deep into departments like Operations, Finance, and HR to identify manual bottlenecks and process limitations. You transform these challenges into robust, scalable systems using modern no/low-code automation and intelligent process design. Through your deep integration into the teams, you ensure that decisions are driven by clear data and that every workflow you build delivers measurable efficiency gains.
Your Position
Design Scalable Processes: You deconstruct complex manual workflows and rebuild them into resilient, automated systems. You ensure our operational foundation evolves from its current state to handle massive customer scale without friction.
Enable Seamless Automation: You design and implement automated workflows that connect our software landscape. Using modern automation platforms (e.g., Make, n8n, Zapier), you eliminate manual bottlenecks and solve operational problems with high speed and precision.
Strategic Satellite & Diplomat: You act as a strategic partner who integrates deeply into various departments to understand their specific challenges. You serve as the translator between operational realities and technical possibilities, ensuring that solutions are not just functional but genuinely adopted by the teams.
Enable Data-Driven Decisions: You build transparency through clear dashboards and automated reporting. By making data usable and accessible, you enable our teams to measure what matters and visualize efficiency gains.
Expertise
Applied Automation: Deep proficiency in Low-Code/No-Code platforms (e.g., Make, n8n, Zapier) and a solid understanding of REST APIs. You know how to connect systems robustly without needing to build custom software for every problem.
Process Architecture: You excel at dissecting complex operational value chains (e.g., in Sales, Logistics, or Finance) and rebuilding them for scale. You understand the difference between a quick fix and a scalable process.
Data & Visibility: Strong ability to visualize complex data. You are comfortable using BI tools or SQL to build dashboards that provide clear insights into process performance and efficiency.
Experience & Background
Professional Experience: 5+ years at the intersection of Operations, Product, and Tech (e.g., as Operations Manager, Technical Program Manager, or in a Digital Transformation role).
Scaling Track Record: Proven success in high-growth environments. You have successfully scaled operational processes from a manual "startup phase" to a structured, automated "scale-up phase."
System Fluency: You treat software tools as interchangeable building blocks. Whether it's a CRM, a ticketing system, or a niche HR tool, you understand the universal logic of triggers, actions, and data objects. You don't just "know" a tool; you master its logic immediately to make it do what you need.
Mindset & Method
Pragmatism over Perfection: You prioritize functional, high-value solutions over over-engineered theoretical concepts. You build to solve problems, not to use the latest hype technology.
High Agency: You thrive in a "satellite" position. You proactively identify bottlenecks and drive solutions independently, managing stakeholders across various departments without needing constant guidance.
Communication
Universal Connector: You move seamlessly between worlds. You are as comfortable discussing site constraints with installers as you are discussing API limits with engineers or workflows with HR. You don't just "translate"; you adapt your style to the audience and get them genuinely excited about the changes you are building.
Languages: Excellent English and business fluent German skills are mandatory (C1 level).