Note: The job is a remote job and is open to candidates in USA. Consumer Cellular is a wireless provider focused on serving Americans aged 50 and over, offering affordable plans and excellent customer support. They are seeking a Bilingual Virtual Customer Representative who will provide outstanding service to customers, troubleshoot technology issues, and maintain a distraction-free work environment while working remotely.
Responsibilities
- Customer Champion – You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 4+ calls per hour from our customers across the USA
- Technology Troubleshooter – When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you able to answer questions, but you are the solution! Customers require assistance with how to operate their phone. Some of the areas you could assist include changing a SIM card, downloading apps, or adding contacts to their phone
- Highly Organized and Motivated – This role requires you to be at your best throughout your entire shift. Since you are working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace
- Team Player – We win, we celebrate, we laugh, we appreciate and respect each other as professionals and teammates. This is part of the secret sauce of Consumer Cellular. This means we work collaboratively and appreciate each others’ differences, strengths, and talents
Skills
- Bilingual in Spanish and English, with the ability to communicate verbally and in writing
- High school diploma or equivalent
- At least 6 months of customer service experience
- Basic computer skills (general typing, use of common software applications, and ability to navigate the internet)
- Internet connection with at least an upload speed of 20 MBPS and a download speed of 100 MBPS
- Distraction-free workplace
- Must reside within 50 miles of a CCI facility
- Ability to pass a fluency test for bilingual opportunity
- Professional and polite communication skills
- Remote customer service experience
Benefits
- Flexibility in Schedule
- Competitive Wage and Savings
- Career Growth
- Paid Training
- Dynamite Benefits
Company Overview
Consumer Cellular has more than four million customers nationwide and is a top-rated wireless provider that markets no-contract cellphones and service plans primarily to those 50-plus. It was founded in 1995, and is headquartered in Scottsdale, Arizona, USA, with a workforce of 1001-5000 employees. Its website is http://www.ConsumerCellular.com.