**Job Title:**

Experienced Freight & Cargo Customer Service Agent – Ground Operations, Logistics Support & Client Relations Specialist **Job Description:**

Join Our World-Class Logistics Team at arenaflex

Are you ready to take your career to new heights with one of the most respected names in the aviation and logistics industry? At arenaflex, we don't just move cargo – we connect businesses, families, and communities across the globe. We are currently seeking a talented and motivated Freight & Cargo Customer Service Agent to become an integral part of our dynamic ground operations team at our Chicago location.

As an industry leader in freight and cargo transportation, arenaflex has built its reputation on reliability, efficiency, and an unwavering commitment to customer satisfaction. For decades, we have been at the forefront of logistics innovation, ensuring that packages, goods, and valuable cargo reach their destinations safely and on time. Our dedication to excellence has made us a trusted partner for businesses and individuals alike, and we continue to expand our operations to meet the growing demands of global commerce.

This is more than just a job – it's an opportunity to be part of a team that keeps the world moving. Whether you're just starting your career or looking to advance in the logistics and customer service field, arenaflex provides the training, mentorship, and support you need to succeed. Join us today and experience what it means to be part of a company that truly values its employees and invests in their future.

About This Role: What You'll Do

As a Freight & Cargo Customer Service Agent at arenaflex, you will be the face of our cargo operations, representing our commitment to excellence in every interaction. Your role is critical to ensuring that freight is handled with the utmost care and delivered on time, every time. This position offers an exciting blend of customer interaction, operational responsibilities, and teamwork in a fast-paced environment.

Key Responsibilities:

• Direct Client Communication: Serve as the primary point of contact for customers, addressing inquiries, providing updates, and resolving concerns via phone, email, and in-person interactions with professionalism and empathy.
• Freight Processing: Handle the intake, documentation, and processing of incoming and outgoing cargo shipments, ensuring accuracy and compliance with all regulatory requirements.
• Operational Coordination: Work closely with ground operations teams, pilots, and logistics coordinators to ensure seamless cargo handling and on-time departures.
• Problem Resolution: Quickly identify and resolve issues related to delayed shipments, damaged goods, or routing problems, maintaining a high level of customer satisfaction.
• Inventory Management: Track and monitor cargo inventory, ensuring proper handling, storage, and placement of freight within the facility.
• Safety Compliance: Adhere to all safety protocols and regulations, including proper use of personal protective equipment (PPE) and adherence to workplace safety standards.
• Documentation Accuracy: Maintain precise records of all shipments, including bills of lading, weight verification, and customs documentation when applicable.
• Team Collaboration: Support colleagues and contribute to a positive team environment, assisting with overflow work during peak periods.
• Continuous Improvement: Identify opportunities to enhance operational efficiency and customer service processes.

Shift Information and Work Schedule

We understand that work-life balance is essential, and we strive to provide scheduling flexibility that meets both our operational needs and your personal commitments. Shift assignments are determined based on operational requirements and may vary throughout your employment with us. Our Chicago facility operates around the clock, and you may be scheduled for early morning, day, evening, or expedited shifts depending on flight schedules and cargo volume.

As a full-time team member, you can expect to work between 20 and 40 hours per week, with the possibility of additional hours during peak seasons or high-demand periods. This position offers valuable experience in the aviation and logistics industry, with opportunities to develop a wide range of transferable skills that will serve you throughout your career.

What We're Looking For: Minimum Qualifications

To succeed in this role, you must possess a strong commitment to safety, exceptional interpersonal skills, and the ability to thrive in a dynamic, fast-paced environment. We seek candidates who embody our core values of care, integrity, adaptability, employee initiative, and collaboration.

Essential Requirements:

• Safety-First Mindset: A demonstrated commitment to prioritizing the safety and security of yourself, your colleagues, and the cargo you handle.
• Customer-Focused Attitude: Excellent communication skills with the ability to interact professionally and courteously with customers and team members.
• Physical Capability: The ability to frequently lift, carry, and move tools, supplies, and items weighing up to and including 50 pounds as part of regular job duties.
• Valid Driver's License: A current, valid driver's license is required for this position.
• Basic Digital Literacy: Proficiency with computer systems and the ability to quickly learn new software applications.
• PPE Compliance: Willingness and ability to wear company-approved Personal Protective Equipment (PPE), including hearing protection, security toe footwear, protective headwear (bump cap or hard hat), and high-visibility safety clothing.
• Educational Background: A Bachelor's Degree is required for this position, demonstrating a foundation of critical thinking and problem-solving skills.
• Embracing Diversity: An openness to diverse perspectives, thinking styles, and backgrounds – we believe our differences make us stronger.

What Will Give You a Competitive Edge: Preferred Qualifications

While the following qualifications are not required, they will significantly enhance your candidacy and help you excel in this role:

• Prior Cargo or Warehouse Experience: Previous experience in freight cargo operations, warehouse environments, or logistics operations is strongly preferred and will help you hit the ground running.
• Technical Proficiency: Strong computer and writing skills, including familiarity with inventory management systems, Microsoft Office applications, and data entry.
• Aviation Industry Knowledge: Familiarity with airline operations, cargo handling procedures, or FAA regulations is a plus.
• Multilingual Capabilities: Proficiency in additional languages beyond English can be beneficial when communicating with diverse customer bases.

Career Growth and Development Opportunities

At arenaflex, we believe in investing in our employees' growth and development. This entry-level customer service position is designed to serve as a gateway to broader career opportunities within our organization. We are committed to helping you build a long, successful career with us.

Upon joining our team, you will receive comprehensive training and mentorship from experienced leaders who are dedicated to helping you develop the skills and knowledge needed to advance. Many of our current managers and supervisors began their careers in entry-level positions just like this one, and we pride ourselves on promoting from within whenever possible.

As you gain experience and demonstrate leadership potential, you will have access to a variety of advancement opportunities, including:

• Supervisory and management roles in ground operations
• Specialized positions in areas such as import/export operations, customer relations, or logistics planning
• Cross-functional training programs that expand your skill set across different departments
• Leadership development programs designed to prepare you for higher-level responsibilities

Your career trajectory at arenaflex is limited only by your ambition and dedication. We support your journey every step of the way.

Compensation and Benefits

We recognize that our employees are our greatest asset, and we are committed to providing a comprehensive and competitive compensation package that reflects your contributions to our success.

Financial Rewards:

• Competitive Hourly Rate: Earn $26 per hour with the potential for overtime pay during peak periods.
• Industry-Leading Profit Sharing: Participate in our profit-sharing program that rewards employees for company success.
• Performance Incentives: Additional earning opportunities based on individual and team performance.
• 401(k) Plan: Generous company contributions of up to 9% to help you save for retirement.

Health and Wellness Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance for you and your eligible family members.
• Life and Disability Insurance: Short-term and long-term disability coverage, as well as life insurance to protect your financial security.
• Employee Assistance Program (EAP): Free support services for you and your family, including counseling, mental health resources, and financial planning assistance.
• Wellness Programs: Access to comprehensive wellness initiatives supporting your physical, emotional, social, and financial well-being.

Time Off and Leave:

• Paid Time Off: Generous vacation days, holidays, and personal time to recharge and spend time with loved ones.
• Maternity and Parental Leave: Comprehensive paid leave for new parents to bond with their growing families.

Family Support:

• Fertility and Family Planning Support: Access to fertility treatments, surrogacy assistance, and adoption support.
• Lactation Support: Private spaces and resources for breastfeeding mothers.
• Back-Up Care Programs: Subsidized childcare and eldercare services when you need them most.
• Family Assistance Resources: Programs designed to support families at every stage of life.

Unique Perks and Discounts:

• Travel Benefits: Domestic and global space-available flight benefits for you and your qualified dependents, allowing you to explore the world.
• Employee Discounts: Access to over 500 discounts on travel, entertainment, shopping, and more through Deltaperks.
• Voluntary Benefits: Optional coverage for auto, home, pet insurance, legal services, and childcare.
• Community Involvement: Opportunities to participate in community service and sustainability initiatives that reduce our environmental footprint.

Our Culture and Values

At arenaflex, our culture is built on a shared commitment to living our core values every single day. These values guide everything we do and define who we are as an organization:

• Care: We treat each other, our customers, and our communities with kindness and respect.
• Integrity: We do the right thing, even when no one is watching.
• Adaptability: We embrace change and continuously seek innovative solutions.
• Employee Initiative: We empower our team members to take ownership and make a difference.
• Collaboration: We work together to achieve common goals and celebrate shared successes.

We believe that diverse teams are stronger teams. Our Employee Resource Groups (ERGs) connect employees with shared interests and backgrounds, fostering inclusion and providing valuable perspectives that help shape our company. Through these groups, you will find opportunities to connect, learn, and grow both personally and professionally.

Additionally, our recognition platform – Relentless Together – celebrates the outstanding contributions of our employees through awards and rewards. We believe in acknowledging hard work and dedication, and we make it a priority to recognize those who go above and beyond.

Why Choose arenaflex?

When you join arenaflex, you become part of something bigger than yourself. You join a team of dedicated professionals who are passionate about what they do and committed to excellence in every aspect of their work. Here are just a few reasons why you should consider a career with us:

• Industry Leader: Work for a company that is recognized worldwide for its commitment to quality and innovation.
• Comprehensive Benefits: Enjoy one of the most generous benefits packages in the industry.
• Career Advancement: Access pathways to grow and advance within the organization.
• Travel Opportunities: Explore the world with free flight benefits for you and your family.
• Community Impact: Participate in meaningful community service and sustainability initiatives.
• Supportive Environment: Benefit from mentorship, training, and a workplace culture that values work-life balance.

Apply Today and Start Your Journey with arenaflex

We are excited about the possibility of welcoming you to the arenaflex family. If you're ready to take the next step in your career and join a team that values excellence, integrity, and people, we encourage you to apply today. This is your opportunity to grow, learn, and make a meaningful impact in the dynamic world of aviation and logistics.

At arenaflex, the sky is not the limit – it's just the beginning. We look forward to the unique perspective and talents you will bring to our team. Apply now and discover why so many talented individuals have chosen to build their careers with us. Your journey to success starts here!