SMUD is the nation's sixth-largest community-owned electric service provider, seeking an Intermediate-level HCM IT Technology Analyst to join their Enterprise Technology team. This role supports the daily operation, configuration, and continuous improvement of their SuccessFactors Core HRIS, Workforce Time, and Employee Central Payroll systems.
Responsibilities
- Provide operational support for SuccessFactors Core HRIS, WFS Time, and EC Payroll modules
- Assist in implementation and configuration of systems to align with SMUD policies and compliance requirements
- Troubleshoot and resolve system issues to minimize downtime
- Support software updates, testing, and deployment activities
- Document system configurations and procedures accurately
- Collaborate with HR, Payroll, and IT teams to understand business needs
- Participate in end-user training and communicate system enhancements
Skills
- High School diploma or equivalent
- Either at least one (1+) year of progressively responsible relevant work as an analyst in the areas of day-to-day design and maintenance of enterprise applications, or at least five (5+) years within a business unit with broad and deep knowledge of business processes and/or technology
- Enterprise application systems design, configuration, and functionality; concepts of the system development lifecycle; concepts of implementation strategies; concepts of data modeling, scripting, report design, data maintenance and retrieval; computer systems and resources; techniques and practices for resolving technical issues; characteristics and operational needs of various organizational units; standard business policies and procedures; standard operating procedures for modern office equipment including a computer and applicable software; and methods and techniques for training staff
- Explain complex and/or controversial policies, regulations, procedures and/or activities internally/externally; assess procedures/systems and develop/implement operational improvements; develop an estimation of how a system should work under ideal conditions; evaluate and resolve technical issues; generate a number of viable alternatives to problems; identify significant organizational issues, concerns, and needs, and develop strategies for rectifying them; utilize judgement and analysis to identify the advantages and disadvantages of different approaches; read and interpret plans, diagrams and specifications; schedule and prioritize own work assignments to meet expected timeframes; work on one's own on projects of minor to moderate complexity; evaluate business processes; match user requirements to system capabilities; develop detailed specifications; recognize and understand system integration points; develop testing criteria and conduct testing; identify and assess training needs for staff; provide on-the-job training; effectively work on one's own or in a team; troubleshoot user and system problems; perform ad-hoc reporting and make script changes to reports and forms; stay abreast of new IT technology, tools and methods; utilize a personal computer, systems and software relevant to the job; communicate effectively orally and in writing internally/externally; establish and maintain effective internal/external working relationships and work effectively in diverse teams; coordinate project efforts; drive optimization efforts; and act as functional lead on projects
- Associate degree or equivalent in IT, Human Resources, Business, or related field
- 1-3 years of experience working with HRIS systems, preferably SuccessFactors, WFS Time or EC Payroll modules
- Aptitude to learn system administration, configuration, complex logic to support technology solutions
- Basic understanding of timekeeping, payroll, and HR data management
- Ability to troubleshoot technical issues and assist with system configuration
- Good communication and teamwork skills
- Motivation to learn and develop expertise in HCM technologies
- SuccessFactors, WFS, or EC Payroll training or certifications
- Experience with implementation or support of an HRIS platform
Benefits
Company Overview
SMUD provides electricity to Sacramento County, California. It was founded in 1946, and is headquartered in Sacramento, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.smud.org/en.