Lightspeed is a global company providing a one-stop commerce platform to businesses. They are seeking an Implementation Consultant to oversee customer onboarding, ensuring a smooth transition and high satisfaction throughout the process.
Responsibilities
- Conducting kick-off calls with customers to outline processes and manage customer expectations of the onboarding process
- Ensuring customer training is completed throughout onboarding process
- Scheduling internal resources to complete project-related tasks, such as the hardware installation, starting the customer billing cycle, or setting up payments processing
- Communicate with the customer on the status of the implementation and send reminders of upcoming training dates
- Managing your own segment of customers who are working through the onboarding process
- Maintaining consistent and timely updates to the customer based on task completion and customer responsibilities during onboarding
- Updating customer records in our CRM and other web-based tools to reflect project updates and timelines
- Managing the amount of time for customers to move from sales close to the time they’re using the system
- Ensuring great customer satisfaction ratings
Skills
- Experience in the Golf Industry or Avid golfer
- Experience managing customer expectations using phone and email communication
- Experience resource planning and task assignment in a non-supervisory role
- Excellent communication skills in English both verbally and written. As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position
- Experience with the retail or hospitality industry
- Excellent communication skills in French both verbally and written
- Experience with Hubspot or Salesforce
- Experience with ChurnZero
Benefits
- Flexible paid time off and remote work policies
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, employee led networks, social committees to sponsored sports teams
- Computer purchase program to get your personal Macbook
- Enhanced parental leave to support growing families
Company Overview
Lightspeed Commerce develops a unified point of sale and payments platform for retail and hospitality businesses. It was founded in 2005, and is headquartered in Montréal, Quebec, CAN, with a workforce of 1001-5000 employees. Its website is http://www.lightspeedhq.com.