Are you a customer-focused professional with a passion for logistics and supply chain management? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Customer Logistics & Supply Chain Advisor – Order To Cash (OTC) Support. In this critical role, you will be the single point of contact for our customers across various business units, providing dedicated support and resolving issues to meet their needs.
**About arenaflex**
arenaflex is a leading global beverage company with a rich history dating back over 130 years. Our portfolio represents over 250 iconic and innovative brands, including Coca-Cola, Simply, Fairlife, and Topo Chico. We work with a diverse group of customers, ranging from retail and grocery outlets to theme parks, movie theaters, and restaurants. Our purpose is to refresh the world and make a difference, and we're committed to nurturing an inclusive culture that values continuous learning and growth.
**Key Responsibilities**
As an Experienced Customer Logistics & Supply Chain Advisor, you will be responsible for:
* Providing dedicated support to our customers across various business units, including Retail, Bottler, Distributor, and McDonald's
* Partnering with sales teams and brokers to address customer satisfaction needs related to pricing, delivery method changes, account management, and strategic projects
* Collaborating with Product Supply, Supply Planning, Logistics, and Transportation teams to influence and resolve order flow concerns, such as late trucks, dwell time, and refused deliveries
* Managing phone calls and emails from customers, internal stakeholders, and partners, and accurately tracking and resolving business needs
* Acting as a liaison between external departments and customers to process order changes, communicate all order changes, track, and reschedule customer orders to meet customer requested delivery dates
* Applying best practices and business knowledge to make timely decisions and resolve issues with product orders to meet requested customer delivery dates
* Proactively managing order flow, communicating all In Full issues, and partnering with transportation to ensure delivery appointments and pick-up appointments are set timely to mitigate order failures
* Recognizing and tracking trends with customer issues, evaluating, and suggesting process improvements for Product order management and our partners
* Understanding Company goals and performance metrics and improving quality and speed to meet and exceed customer expectations
**Essential Qualifications**
To succeed in this role, you will need:
* Strong customer service and relationship background, strategic thinking, effective communication, and business writing skills
* Strong research or analytical skills, attention to detail, effective problem-solving, and influencing skills
* A strong sense of urgency and the ability to make timely and informed decisions
* Building collaborative relationships within Product Order Management (POM), Supply chain/OTC organization, and our external partners
* Knowledge of the arenaflex Product Supply system, Order Management, and Salesforce & SAP (a plus)
* Other systems used include Customer Relationship Management (CRM) Database, MS Office, Outlook, Word, Excel, SharePoint, and Genesys
**Preferred Qualifications**
While not required, the following qualifications would be beneficial:
* Experience working in a fast-paced and changing environment with accuracy while meeting Service Level Agreement (SLA's) and deadlines
* Ability to understand overall Company objectives and manage competing project and tasks
* Roles within this organization include teleworking and remote working, and the candidate must be able to work independently with minimal daily supervision
**What We Offer**
As an Experienced Customer Logistics & Supply Chain Advisor at arenaflex, you can expect:
* A competitive salary range of $60,200 - $74,100, based on geography, job-related knowledge, skills, and experience
* A full range of medical, financial, and/or other benefits, dependent on the position
* Opportunities for career growth and development, including training and education programs
* A dynamic and inclusive work environment that values diversity, equity, and inclusion
* The chance to work with iconic and innovative brands, and contribute to the company's purpose of refreshing the world and making a difference
**How to Apply**
If you're a motivated and customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our hiring process and tips on how to showcase your experience and skills. We look forward to hearing from you!