HUB International is an industry leader in managing lending risk associated with loan-level collateral for financial institutions. They are seeking a Customer Service Representative responsible for handling inbound and outbound business calls, along with mortgage insurance documentation and processing.
Responsibilities
- Attends industry related continuing education training and courses
- Responsible for answering telephone call inquiries while maintaining positive rapport with borrowers/clients
- Responsible for completing outbound telephone calls to insurance companies in order to retrieve documentation or validate information
- Work within a call queue and document system with appropriate notations
- Performs research and document retrieval from on-line insurance sites
- Relies on instructions, procedures and pre-established guidelines to perform the functions of the job designed to help representatives achieve our goals
- Maintains at least minimum proficiency results for productivity (required to process data entry in addition to calls) and quality of work performed
- Develops and maintains positive working relationships
- Supports Company by maintaining minimum performance standards based on company service commitments as well as individual goals
- Reports to the CS Supervisor
Skills
- Call Center Experience required (1+ years) due to environmental expectations
- 10 key typing: Minimum 35 WPM
- Reading Comprehension: Understanding company manuals step-by-step
- A working knowledge of the Windows computer environment & Office software, especially Excel
- High attention to detail is required
- Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
- Ability and willingness to utilize the company's computer system and software
- Ability to understand policy forms and coverage descriptions
- Organizational skills required
- Willingness to attend educational classes is desired
- Required Experience: 1-2 years of relevant experience
- Required Education: High school or equivalent
- Experience working with community bank bond / D&O / property and casualty insurance programs is preferred
- Prior P&C Insurance, Mortgage, or Forced Placed Insurance related experience is a plus
Benefits
- HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
- FSA available
- Dental plans through BCBSIL
- Vision insurance through VSP
- Employer paid Short Term Disability
- 5 Weeks of Paid Parental Leave
- Employer paid Life Insurance – 2x your salary
- 401k -Company matching
- 10 paid Holidays
- Floating Holidays and Personal days
- Accrue Vacation and Sick time from day 1
- Tuition Reimbursement
Company Overview
HUB International is an insurance brokerage company that offers employee benefits, business, and personal insurance products and services. It was founded in 1998, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.hubinternational.com.