Join arenaflex: Where Healthcare Meets Exceptional Customer Service
Are you passionate about helping others and looking for a rewarding career in healthcare retail? arenaflex is seeking a dedicated and certified Pharmacy Customer Service Associate to join our dynamic team. In this role, you'll be at the forefront of delivering outstanding patient care while working alongside our pharmacy professionals in a fast-paced, customer-focused environment. At arenaflex, we believe that every interaction is an opportunity to make a meaningful difference in someone's life, and we need team members who share this commitment to excellence.
As one of the nation's leading retail pharmacy and health services providers, arenaflex serves millions of customers and patients each day across our extensive network of stores. We are committed to being the first choice for pharmacy, retail, and health services, building trusted relationships that create healthier futures for the communities we serve. Our team members are the heart of our organization, and we invest in their growth, development, and well-being. If you're ready to embark on a fulfilling career where your skills will make a real impact, we invite you to apply for this exciting opportunity.
Position Overview
As a Certified Pharmacy Customer Service Associate at arenaflex, you will play a vital role in ensuring that every customer receives the highest level of service while supporting our pharmacy operations. This position requires a unique blend of customer service excellence, attention to detail, and a commitment to healthcare quality. You will be responsible for registering sales, processing prescriptions, and providing assistance to our pharmacy team under the direct supervision of licensed pharmacists. Your work will directly contribute to patient safety, satisfaction, and the overall success of our retail health operations.
This role is ideal for individuals who thrive in dynamic environments, enjoy interacting with diverse populations, and take pride in delivering solutions that make a positive impact on people's health and well-being. If you have strong communication skills, a passion for healthcare, and the ability to multitask effectively, you may be the perfect candidate for this position.
Key Responsibilities
Customer Experience Excellence
- Engage customers and patients by greeting them warmly and offering prompt assistance with products and services. Your friendly demeanor and willingness to help will create lasting positive impressions.
- Resolve customer issues and answer questions skillfully to ensure a seamless and positive customer experience. Listen actively to understand concerns and provide effective solutions.
- Model and share exceptional customer service best practices with all team members, demonstrating interpersonal habits such as greeting customers with a smile, maintaining eye contact, and showing courtesy at all times.
- Embody arenaflex service traits, including offering help proactively, identifying customer needs, and servicing customers until they are completely satisfied.
Pharmacy Operations Support
- Provide customers with courteous, friendly, fast, and efficient service at the register and throughout the pharmacy area.
- Recommend items for sale to customers and suggest trade-up and/or companion items to enhance their shopping experience.
- Register customer purchases on assigned cash registers, collect cash, and distribute change accurately; process voids, returns, rain checks, refunds, and exchanges as needed.
- Guide customers to the over-the-counter (OTC) aisle when possible to assist them in locating products they need.
- Keep pharmacy counters and shelves clean, well-merchandised, and organized. Take regular inventory and maintain accurate records.
- Check in and price merchandise as required or as directed by the Pharmacy Manager or communicated by shift leaders.
- Perform duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information accurately.
- Ensure information is entered correctly into the pharmacy system and fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs accurately.
- Verify that medicine is correct and check for possible drug interactions before dispensing.
- Assist pharmacists in scheduling and maintaining efficient workflow within the pharmacy department.
- Report prescription errors to the pharmacist on duty immediately and adhere to Company policies and procedures regarding pharmacy errors and the Quality Improvement Program.
- Review and comply with the arenaflex Pharmacy Code of Conduct at all times.
- Strictly adhere to the arenaflex policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
- Handle telephone calls that do not require the personal attention of the pharmacist, including calls to physicians, with professionalism and efficiency.
- Process corrected and resubmitted manual claims for third-party program prescription services in a timely and efficient manner.
- Perform other clerical duties as assigned by the Pharmacy Manager to support smooth operations.
Inventory Management and Asset Protection
- Assist and support the Pharmacy Department on inventory management activities, including ordering, unpacking, checking, and storing shipments of pharmaceuticals.
- Maintain knowledge of arenaflex asset protection techniques and procedures.
- File claims for warehouse overages (merchandise received but not billed), shortages (merchandise billed but not received), order errors, or damaged goods involving prescription drugs.
- Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Store Operations and Merchandising
- Construct and maintain attractive displays, including promotional, seasonal, and sale merchandise displays.
- Complete resets and revisions as directed by management to keep the store fresh and engaging.
- Assist with the separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies and procedures.
- For consumable items, assist in stock rotation using the first in, first out (FIFO) method and restock outs to minimize waste.
- Maintain working knowledge of store systems and equipment to perform duties effectively.
- Provide customer service in the photo area, including digital passport photo services, poster printing, and creative machine operation.
- Suggestively sell promotional photo products to enhance the customer experience.
- Assume web pick-up responsibilities, including monitoring orders in the designated system, filling orders (picking items), and delivering orders to customers as they arrive at the store.
- Assist with exterior and interior maintenance by ensuring the store remains clean, neat, orderly, and visually appealing.
Compliance and Professional Development
- Comply with all arenaflex policies and procedures; maintain respectful and collaborative relationships with coworkers.
- Complete special assignments and other tasks as assigned by management.
- Earn and maintain PTCB (Pharmacy Technician Certification Board) certification through the designated PTCB training program and/or state-required certification/registration.
- Attend training sessions and complete required PPLs (Performance Planning and Learning) as requested by management or assigned by corporate.
- Acquire continuing education credits to maintain certification and stay current in the field.
- Maintain knowledge and skill in healthcare and pharmacy, including the latest news and developments in the industry.
Qualifications and Requirements
Basic Qualifications
- Language Skills: Must be fluent in reading, writing, and speaking English. (Exception may apply in Puerto Rico based on local requirements)
- Availability: Requires willingness to work a flexible schedule, including evenings and weekend hours, to meet the needs of our customers and operations.
- Legal Authorization: Must be authorized to work in the United States.
Preferred Qualifications
- Retail Experience: Prefer six months of experience in a retail environment, demonstrating customer service skills and product knowledge.
- Industry Background: Prior work experience within the retail pharmacy or health services industry is preferred.
- Mathematical Skills: Good math skills are essential to fill prescriptions accurately, including counting, measuring, and weighing medications with precision.
- Technical Proficiency: Good computer skills, including familiarity with point-of-sale systems, inventory management software, and pharmacy processing applications.
- Inventory Control Knowledge: Familiarity with store inventory control procedures and best practices.
- Certification: Current PTCB certification or willingness to obtain certification within the required timeframe.
Why Join arenaflex?
At arenaflex, we recognize that our success is driven by the dedication and expertise of our team members. We are committed to providing a supportive, inclusive, and growth-oriented workplace where every employee can thrive. When you join arenaflex, you become part of a legacy of healthcare excellence that spans over a century.
Competitive Compensation and Benefits
We offer a competitive hourly salary range of $16 to $18 per hour, with the actual compensation dependent on factors such as geographic location, skills, abilities, education, and experience. Our comprehensive benefits package includes:
- Health, dental, and vision insurance coverage
- 401(k) retirement plan with company match
- Paid time off and holidays
- Employee discount program
- Tuition assistance and continuing education opportunities
- Career development and advancement pathways
- Employee wellness programs
Career Growth Opportunities
At arenaflex, we believe in investing in our people. As a Certified Pharmacy Customer Service Associate, you will have access to extensive training programs, certifications, and professional development opportunities. Whether you aspire to advance into pharmacy technician roles, supervisory positions, or specialize in areas such as clinical pharmacy services or store management, arenaflex provides the resources and support to help you achieve your career goals.
Inclusive Culture
We are proud to foster an inclusive and diverse work environment where different perspectives and experiences are valued. Our team members come from varied backgrounds, and we believe this diversity strengthens our ability to serve our customers and communities effectively. At arenaflex, you'll find a culture of respect, collaboration, and mutual support.
Application Process
If you are ready to take the next step in your career and join a team that is passionate about making a difference in healthcare, we encourage you to apply for this position. To be considered, please submit your application through our online portal. We will review applications on a rolling basis until the position is filled.
arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We also affirmatively consider qualified applicants with arrest and conviction records, in accordance with applicable legal requirements.
Are you ready to become part of something bigger? Apply today and start your journey with arenaflex—where your career in healthcare excellence begins!