**Virtual Assistant – Admin & Customer Service for arenaflex Service Company (Cleaning, Detailing, Gardening)**

• *Join arenaflex, a dynamic and innovative service company, as we revolutionize the way we deliver exceptional customer experiences in cleaning, detailing, and gardening services. We're seeking a highly organized and tech-savvy Virtual Assistant to support our day-to-day admin and customer service tasks across our three fast-growing service businesses.**

• *About arenaflex**

arenaflex is a leading service company that's passionate about delivering top-notch cleaning, detailing, and gardening services to our valued customers in Perth, Australia. Our team is dedicated to providing exceptional customer experiences, and we're committed to building long-term relationships with our clients. We're a fun, supportive, and dynamic team that values communication, initiative, and attention to detail.

• *Your Role as a Virtual Assistant**

As a Virtual Assistant, you'll play a vital role in supporting our day-to-day admin and customer service tasks. You'll be working closely with our teams to ensure seamless communication, efficient task management, and exceptional customer experiences. Your core responsibilities will include:

• *Core Responsibilities:**

• **Phones:**
+ Answer incoming calls or return missed calls promptly+ Log relevant info and actions into our task tracker
• **Emails:**
+ Ensure all customer and internal emails are responded to by 5pm Perth time daily
• **SMS Support:**
+ Respond to all SMS enquiries quickly and professionally
• **Voicemails:**
+ Return all calls from voicemail messages+ Reply to voicemail emails with notes from the callback
• **Social Media Content Acquisition:**
+ Coordinate with teams to collect fresh content+ Ensure 3 teams provide 5 videos + 5 images weekly (Bonus: $30 per team!)+ Upload content to Google Drive in an organised manner
• **Social Media Management:**
+ Manage DMs and comments across all platforms+ Respond to enquiries in a friendly and timely manner+ Actively help grow our social media presence
• **Social Media & Email Review:**
+ Review and approve designs in the shared sheet+ Provide timely, clear feedback to the marketing team
• **Recruitment:**
+ Assist with hiring new contractors on a regular basis to ensure we meet the demand of new work coming in

• *Essential Qualifications:**

• **Experience:**
+ Working for a cleaning company or similar home service business+ Handling customer service calls and SMS communications+ Managing email inboxes professionally+ Using Google Sheets for tracking and reporting+ Coordinating via Google Calendar+ Working with Stripe for payments or refunds+ Communicating in Slack with internal teams
• **Availability:**
+ 7.5 hours per day, 5 days a week+ Working days: Sunday to Thursday (Perth, Australia timezone)

• *We're Looking for Someone Who Is:**

• Proactive and takes ownership of tasks
• Fluent in English (spoken and written)
• Highly organised with great attention to detail
• Calm and professional with customers
• Responsive and tech-savvy
• Bonus if you've worked with multiple brands at once

• *What We Offer:**

• A steady, long-term role with room to grow
• A fun, supportive, and dynamic team environment
• Opportunities for professional development and learning
• Competitive compensation and benefits package
• Flexible working hours and remote work options

• *How to Apply:**

If you're a highly organized and tech-savvy individual with a passion for delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including a brief cover letter sharing your relevant experience, your favourite customer service tip, and why you're the right fit for this role.