VAS Engineer

About AppLogic Networks

AppLogic Networks, the App QoE company, helps network service providers deliver highest quality experience to consumers and enterprises. The company develops best-in-class solutions that analyze, optimize and monetize OTT application traffic going through the networks. With contextual machine learning-based insights and real-time actions, AppLogic Networks has become a global leader in Application Quality of Experience (QoE). As part of this innovative and exciting company, you will drive innovation in app-driven cloud and hybrid solutions designed to accelerate time-to-value across network planning, engineering and operations. Join the team and contribute to what makes AppLogic Networks unique in the market: superior App QoE!

The Role:

As a VAS Network Operations Engineer, you will be performing daily data center operations-based activities at one of Applogic Networks’ key accounts. You will use your excellent attention to detail and investigative skills to monitor, identify, and lead to resolution potential issues on a high availability production environment. Issues that are outside of your knowledge domain will be escalated to Applogic Networks’ customer support for further investigation while you play a key role in communicating status updates to the customer and scheduling further investigation activities as required until resolution.

Responsibilities

• Collaborate with Customer Network Operations for deployment, maintenance, administration, and operational tasks.


• Diagnosed Applogic Networks equipment failures.


• Recommend configuration changes and assist with implementations.


• General services as required include installation of software maintenance updates for all Applogic Networks devices and solutions.


• Initiative-taking health monitoring of software/hardware issues, Daily monitoring of system health, KPIs, logs, and alarms with a sense of urgency when issues arise.


• Working within customers changes management and maintenance window guidelines.


• Analyze and troubleshoot critical Applications traffic and detect problems using essential software tools (traffic sniffers, simulators, traffic detection, MRTG, PRTG, SNMP polling, logs)


• Debugging network issues using Wireshark, tcpdump, tcpreplay or similar tools.


• Lead the analysis/discussion with other departments to solve and prevent issues.


• Submitting and escalation of issues into L2 support as needed.


• Accountability for Case management and ensure that they are resolved.


• Providing consultative support and mentoring other less experienced team members


• Positive contribution towards quality reviews for other colleagues and peers


• Function as the liaison and advocate between customer operations personnel and Applogic Networks customer support, including the Account Management team and engineering staff.

Knowledge and Skills

Required

• Commanding knowledge of Unix based operating systems such as Linux, Ubuntu, etc.


• Proven experience with programming such Python, Java, C/C++, or scripting languages such Bash.


• Proven experience of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools.


• Proven experience in virtualization technologies (VMware, KVM), deployment of OpenStack and experience with automation tools like Ansible


• Excellent technical background with a strong understanding of networking (specifically IP related technologies)


• Good understanding of end-to-end network call flows, as well as relevant technologies and protocols (DNS, HTTP, HTTPS, DHCP, RADIUS, DIAMETER)


• Good understanding of cloud architecture (AWS, Google cloud, AWS), containers and orchestration concepts (Kubernetes, Swarm) and tools like Docker, Jenkins.


• Experience with SQL databases, network traffic monitoring, or firewall technologies – especially in a Telecom, ISP, or Cable Internet environment.
  
  

Desired

• Experience of data modelling, DB administration, Vertica, SQL/PostgreSQL, ETL and/or BI in general (MicroStrategy, tableau, elastic search, Kibana, Grafana)


• Good understanding in virtual concepts like: NUMA, SRIOV, PCI-Passthrough, Virtio


• Good understanding of NFV particularly around MANO/ONAMP


• Experience with web technologies (JavaScript, HTML5, HTTP, Angular)


• Exposure to and understanding web application concepts like P2P, VoIP, WAP, MMS, RTSP


• Knowledge of industry models and best practices (e.g., Scrum, ITIL etc.)


• Experience with modern web applications using Ajax and REST API’s will be advantageous.


• Good experience in Data communication industry with different operator networks for Wireline (Cable, DSL, FTTH) and/or Wireless (Satellite, Wi-Fi, LTE, GPRS-3G, CDMA-3G, WiMAX, GSM, UMTS,4G and 5G)


• Good understanding of billing and charging concepts and experience with Online Charging and Policy Enforcement (OCS, PCRF, PCEF)


• Hands-on experience with the installation, configuration, and/or operation of network equipment.


• Experience in Quality Assurance testing

Work Experience, Education and Certifications

• Bachelor’s degree in computer science, Engineering, or another STEM program


• 3+ years of experience in a technical role

Work Conditions

• Occasional overtime or split shifts may be required.


• Occasional travel may be required.


• Fast-paced office environment.

What you can expect from us ?

• Flexible working hours, hybrid work environment (occasionally may be required to take afterhours call)


• Career development and advancement opportunities


• Fast-paced office environment


• At AppLogic Networks we understand the importance of work-life balance and strives to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives.


• AppLogic Networks believes that a positive and fun work environment enhances productivity and job satisfaction. The company organizes team building activities, social events, and other initiatives to promote a sense of camaraderie among employees.