Total Loss Claims Adjuster - Miami, FL

Univista Insurance is seeking a detail-oriented and customer-focused Total Loss Claims Adjuster to handle claims involving total loss vehicles. This role involves investigating, evaluating, and resolving total loss claims efficiently while providing excellent customer service.

Responsibilities

• Investigate, evaluate, and resolve total loss claims in compliance with company policies and procedures
• Determine the value of totaled vehicles using industry tools and guidelines
• Communicate with policyholders, claimants, and third parties to gather necessary information and explain the claims process
• Coordinate with appraisers, salvage vendors, and other relevant parties to ensure timely resolution of claims
• Review and verify all claim documentation, including police reports, repair estimates, and titles
• Negotiate settlements with claimants, ensuring fairness and adherence to policy terms
• Maintain accurate records of claim activities and decisions in the claims management system
• Ensure compliance with state regulations and company policies throughout the claims process
• Identify potential fraud indicators and escalate suspicious claims as needed
• Provide exceptional customer service by addressing questions and concerns promptly and professionally

Skills

• Hold a valid all lines 6-20 license
• Negotiate settlements with claimants or their representatives, ensuring fair and equitable agreements
• Adhere to ethical standards and guidelines while handling claims and interacting with stakeholders
• High school diploma or equivalent; bachelor's degree in business, or related field preferred
• Strong problem-solving skills with a focus on delivering timely and effective resolutions to customer issues
• Strong organizational and time management skills to handle multiple tasks efficiently
• Professional, energetic, and ability to thrive in a fast-paced environment and adapt to changing priorities
• Excellent verbal and written communication skills. Ability to articulate solutions clearly and concisely
• Bilingual in English and Spanish is required
• Bachelor's degree in business, or related field preferred

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