Tier I Customer Experience Specialist

The Agora Companies is a leading research and education platform focusing on private market investing. They are seeking a Tier I Customer Experience Specialist to support subscribers by responding to inquiries, providing product information, and ensuring a positive experience with the brand.

Responsibilities

• Respond to customer inquiries via phone and email in a professional and friendly manner
• Assist subscribers with account questions, order inquiries, and general product information
• Provide clear and accurate information about our publications, services, and account options
• Document customer interactions and maintain accurate records in the CRM system
• Escalate complex or unresolved issues to senior team members when appropriate
• Stay informed on product updates and company offerings to better assist customers
• Contribute to a positive customer experience by demonstrating strong communication and problem-solving skills

Skills

• Strong verbal and written communication skills with a customer-focused mindset
• Organized, detail-oriented, and comfortable managing multiple tasks
• Ability to learn quickly and adapt in a fast-paced environment
• Positive attitude, willingness to learn, and strong team collaboration skills
• 1+ years of customer service, administrative, or support experience preferred
• Experience with customer support platforms or CRMs (e.g., Zendesk, Salesforce, Intercom) is a plus
• Interest in financial markets, publishing, or education platforms is helpful but not required

Benefits

• Medical, vision, and dental insurance plans
• 401(k) plan with employer matching
• Generous vacation time and paid holidays
• Casual dress code
• Highly flexible environment

Company Overview