Technology Service Assistant

Parke Bank is a full-service commercial bank focusing on personal and business financial services. They are seeking an entry-level Technology Service Assistant to maintain the Bank’s computer environments, resolve issues, and support technology installations for employees and operations.

Responsibilities

• Manage the processing of incoming calls to the Help Desk to ensure courteous, timely, and effective resolution
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
• Monitor fixes to ensure problems have been adequately resolved
• Attend training seminars to broaden knowledge of current and future Help Desk issues and technologies
• Escalate issues to the MIT vendor and ensure user’s issues are adequately resolved
• Assist with maintaining inventory of company software and hardware assets
• Research and make recommendations on software and hardware products and services
• Where necessary, dispose of obsolete equipment
• Work with vendors to ensure that the organization’s interests and needs are being met
• After hours or weekend work is sometimes required
• Perform any other work designated by supervisor
• Ability to lift and carry equipment weighing up to 25lbs

Skills

• High school diploma or GED required
• One to two years' experience or equivalent education required
• Abilities in analyzing issues and finding effective solutions
• Strong verbal and written communication skills
• Confidence, professionalism, energy, and an organized demeanor
• Ability to effectively prioritize and manage duties and responsibilities
• Ability to deal tactfully with employees, vendors, suppliers, and contractors
• Ability to present ideas in user-friendly language to non-technical staff and end users
• Experience working in a team-oriented, collaborative environment
• Experience in a banking environment is a plus
• Help desk: 1 year (Required)
• Software installation: 1 year (Required)
• Configuring computer systems: 1 year (Required)
• Microsoft Windows Server: 1 year (Required)
• Ability to lift and carry equipment weighing up to 25lbs
• A valid driver's license and transportation to travel to satellite offices

Benefits

• Health Insurance with prescription and vision coverage available 60 days from hire.
• Dental Insurance available 90 days from hire.
• Life, AD&D and LTD available 90 days from hire.
• Employee Assistance Program.
• 401K Safe Harbor Contribution eligibility 1st Qtr. after completion of six months of service.
• Paid time off plan includes vacation, sick and personal days.
• Holiday Pay.

Company Overview