Technical Support Specialist

Motorola Solutions is a global community focused on keeping people safer through technology. The Technical Support Specialist role involves resolving customer technical issues and providing exceptional support, requiring a customer-first mentality and a systematic troubleshooting approach.

Responsibilities

• Provide an exceptional customer experience by troubleshooting software, hardware, and network issues via phone, chat, and email, ensuring all details are captured in our case management system
• Develop and maintain deep expertise in our video management systems, cameras, servers, and IP networking protocols (TCP/IP, UDP, Multicasting)
• Lead with empathy and urgency, managing your own case queue and prioritizing tasks based on business needs and customer impact
• Work independently or with teammates to research root causes, review logs, and replicate complex issues in a lab environment
• Stay agile by learning new MSI products and technologies at the pace of innovation, while contributing creative solutions to the team
• Maintain a high level of professionalism under pressure and participate in occasional weekend on-call rotations or flexible shifts as needed

Skills

• 0-2 years of relevant experience in an IT environment with a Bachelor's Degree in Computer Science, Engineering, or a relevant software/computer related field OR 4-5 years of relevant experience
• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract
• Legal authorization to work in the U.S. indefinitely is required
• Strong grasp of IP networking (routers, firewalls, wireless) and experience configuring various operating systems
• Ability to translate complex technical concepts into clear, concise instructions for customers of all skill levels
• Proven ability to identify root causes and resolve issues with high quality and minimal supervision

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• And more!

Company Overview