[Remote] Bilingual Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. They are seeking a solutions-driven Customer Support Specialist to ensure timely delivery of solutions and provide expert problem-solving for customers.

Responsibilities

• Ensure delivery to customers – Facilitate the timely and successful delivery of solutions according to customer needs and objectives
• Be the point of contact – Field support calls, chats and emails coming into the queue for internal and external users
• Manage incoming queries – Prioritize tickets, reassign based on subject and skill level, and update and track assigned tickets
• Improve the technology – Troubleshoot reported issues and create defects for product to review and participate software/hardware testing
• Continue to grow professionally – Research and consult manuals and training material for self-guided continued learning

Skills

• Working fluency in French
• 1-3 years of direct experience in customer support roles
• Experience with Customer Success Management tools, such as Zendesk, Salesforce, or other foodservice tech software
• Clear and concise communicator, able to explain complex topics in a way that's easy for customers to understand, with strong attention to detail
• Calm, flexible, and resilient under pressure, maintaining professionalism and effectiveness during high‑volume or high‑stress situations
• Analytical and investigative problem‑solver, motivated to dig into issues thoroughly and follow through until resolution
• Skilled at juggling multiple priorities, with the ability to shift focus between tasks, customers, and systems multiple times in a single day
• Ability to thrive in a collaborative, fast-moving environment
• Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)
• Experience in the foodservice, acute care, or tech industry strongly preferred

Benefits

• Unlimited paid time off
• Retirement savings support - we invest in your future with RRSP/401(k) matching at 100% up to 3%
• Health benefits - this includes day one medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave
• Hybrid flexibility
• Work-life balance
• Participation in our equity program
• Opportunities for career development and advancement
• Purposeful work with a positive community impact

Company Overview