Technical Product Automation Specialist I, Biotechnology Products

Nova Biomedical is a global leader in biotechnology and in vitro diagnostic instrumentation, dedicated to advancing patient care and scientific discovery. The Technical Product Automation Specialist I provides frontline support for biotechnology instrumentation and automation solutions, assisting customers and internal teams with troubleshooting and system connectivity.

Responsibilities

• Provide local and international assistance to customers, Nova-trained Field Service Specialists, and Nova-trained Field Sales Representatives via phone, email, and remote e-meeting sessions
• Troubleshoot instrument operation, software configuration, and connectivity issues
• Document all customer interactions, troubleshooting steps, and resolutions within the company Customer Relationship Management (CRM) system
• Assist with configuration and troubleshooting of system connectivity for:
• Nova automation servers used for Active Directory and Data transmission
• Nova OPC DA/UA servers
• 3rd party Laboratory Information Management Systems (LIMS)
• Client servers and external automation devices
• Support networking configuration including IP addressing, port configuration, and firewall coordination
• Collaborate with customer IT teams, automation groups, and third-party vendors whose products interface or integrate with Nova systems to ensure successful system integration and reliable communication between devices
• Escalate complex software or automation issues to senior specialists or R&D engineering teams
• Collaborate with software development teams to support the management and ongoing development of the Nova OPC UA and DA Server
• Assist in validation testing and verification activities for the Nova OPC Server and product line software
• Contribute to internal documentation and knowledge base development
• Provide training on the Biotechnology product lines, from introductory to advanced levels, for Technical Product Specialists, Field Service Specialists, Field Sales Representatives, and other relevant teams as needed
• Occasionally travel to customer sites for implementation or advanced troubleshooting support

Skills

• Basic understanding of laboratory instrumentation and clinical or biotechnology analyzer operation
• Familiarity with Laboratory Information Management Systems (LIMS) and Open Platform Communication (OPC) data workflows
• Understanding of automation device communication and system integration concepts
• Knowledge of TCP/IP networking fundamentals (IP addressing, ports, and basic connectivity troubleshooting)
• Strong troubleshooting and analytical problem-solving skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office applications, including Excel and Word, for documentation, reporting, and data analysis
• Ability to manage multiple technical cases simultaneously and prioritize effectively
• Experience with OPC DA/UA connectivity
• Familiarity with automation platforms such as DeltaV, Kepware, OPCExpert, or UAExpert
• Experience working with SQL data or Excel-based datasets
• Basic scripting or programming experience (Python, C++, or XML)
• Exposure to regulated or GMP environments
• Bachelor's degree in Biomedical Engineering, Computer Engineering, Biology, or related technical discipline
• 1–3 years of experience in a clinical, biotechnology, research, or laboratory automation environment

Benefits

• Flexible Medical, Dental, & Vision Coverage
• Competitive 401k company match
• Bonus Program, Generous PTO and paid holidays
• Generous Tuition reimbursement
• Hybrid and flexible work arrangements
• Professional development, engagement and events
• Company marketplace for lunch and snacks in our Norwood, MA, Billerica, MA and Westbrook, ME offices
• Company subsidized cafeteria in our Waltham, MA office

Company Overview

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