Tech Service Desk Agent - Salt Lake City

Unisys is a company that provides technology services and solutions. They are seeking a Tech Service Desk Agent to answer moderately complex questions and support hardware, software, and user administration issues while escalating complex problems as necessary.

Responsibilities

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration
• Escalates complex problems to other resolver teams or vendors
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries

Skills

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 1-2 years' experience in area of responsibility
• Must be willing to commute 3 days a week onsite
• Applicant should be eligible for any required authorizations from the U.S. Government

Company Overview