Team Lead: Epic Cadence/Prelude Analyst

About the Role

We are seeking a highly skilled and experienced Epic Team Lead – Cadence/Prelude Analyst to join our team. In this role, you will serve as a senior-level contributor and co-application lead, supporting the implementation, optimization, and ongoing maintenance of the Epic electronic health record (EHR) system.

You will operate within a collaborative, team-oriented environment, providing strategic and technical leadership while mentoring team members and ensuring high-quality service delivery to clients.

Key Responsibilities

• Provide leadership and oversight as a co-Application Lead for the Access team, supporting a team of approximately 13 analysts across Cadence, Prelude, Referrals, and Real-Time Eligibility (RTE).
• Support the strategic direction and execution of client engagements involving Epic EHR, ensuring alignment with contract objectives and organizational goals.
• Coordinate team activities including incident management, service requests, upgrade support, and small-to-medium projects (under 80 hours).
• Deliver advanced functional and technical support for Epic Cadence and Prelude applications, driving system optimization and improved end-user experience.
• Lead and contribute to the analysis, design, build, testing, and implementation of Epic system enhancements and workflows.
• Troubleshoot complex system issues, perform root cause analysis, and implement sustainable solutions to improve system stability and performance.
• Oversee and participate in change control processes, ensuring compliant and efficient migration of system builds and updates.
• Monitor and report on Service Level Agreements (SLAs), proactively identifying risks and recommending improvements.
• Facilitate effective communication across internal teams and client stakeholders, ensuring clarity of decisions, priorities, and action items.
• Develop, maintain, and review documentation including system configurations, workflows, knowledge base articles, and training materials.
• Mentor and support junior team members, fostering knowledge sharing, collaboration, and professional growth.
• Contribute to internal initiatives, process improvements, and continuous learning efforts within the Epic practice.

Qualifications

• Epic certification in Cadence, Prelude, Referrals, RTE, or related Access applications (multiple certifications strongly preferred).
• Minimum of 4+ years of hands-on experience supporting, implementing, or training within the Epic ecosystem.
• Demonstrated experience in a lead or mentorship capacity, with the ability to coordinate team efforts and manage competing priorities.
• Strong understanding of Epic Access workflows, system configuration, and integration points.
• Familiarity with ITIL processes and service management best practices.
• Excellent analytical, problem-solving, and organizational skills.
• Exceptional communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• Proven ability to work proactively, manage multiple workstreams, and drive tasks to completion.
• Willingness to participate in on-call rotations, including evenings and weekends, as required.

Preferred Qualifications

• Prior experience serving as an Application Lead or co-lead on Epic projects or support engagements.
• Experience supporting upgrades, optimization efforts, and operational maintenance in a client-facing environment.
• Strong documentation and process improvement experience.

Work Environment & Culture

• Collaborative, team-based environment focused on continuous improvement and client success
• Opportunities for mentorship, leadership development, and career growth
• Emphasis on knowledge sharing, innovation, and delivering high-quality outcomes