Systems Administrator I

Pacific Service Credit Union is committed to strategic growth through trust, innovation, and operational excellence. The Systems Administrator I is responsible for supporting and maintaining the organization’s enterprise IT infrastructure to ensure performance, security, and reliability of critical systems, while also contributing to system maintenance, security, and incident response in a regulated financial services environment.

Responsibilities

• Perform routine maintenance and operational support for server, network, and hybrid infrastructure systems in accordance with established procedures and standards
• Execute day-to-day system administration tasks, including user account management, endpoint configuration, and support of core services such as directory services, DNS, and DHCP
• Monitor system health, alerts, and performance metrics using established tools; respond to issues by following documented procedures and escalating as appropriate
• Execute patch management activities, including system updates and vulnerability remediation tasks, in alignment with defined schedules and security requirements
• Assist in the implementation and maintenance of security controls, including endpoint protection and configuration baselines, under the guidance of senior administrators
• Utilize IT Asset Management (ITAM) and endpoint management tools to support device monitoring, software deployment, and remote system administration
• Support the deployment, configuration, and maintenance of enterprise applications and infrastructure tools as directed
• Troubleshoot routine system, application, and connectivity issues, documenting findings and resolutions in accordance with team standards
• Escalate complex, high-impact, or unresolved technical issues to senior administrators following established escalation procedures
• Assist with backup operations, including monitoring, reporting, and basic file or system restoration tasks
• Support disaster recovery and business continuity activities, including participation in testing and documentation updates
• Follow established change management processes, including documentation, approvals, and participation in scheduled CAB activities
• Maintain accurate and up-to-date documentation of systems, configurations, and operational procedures
• Collaborate with team members on infrastructure tasks and projects, providing support on assigned workstreams
• Provide regular updates on assigned tasks, incidents, and operational activities to IT leadership and team members
• Adhere to organizational IT policies, security standards, and regulatory requirements applicable to a financial services environment
• Provide support to the IT Helpdesk Automated Call Distribution (ACD) call group as operational demands require
• Provide on-call and after-hours support for infrastructure systems requiring technical analysis and intervention
• Provide technical support to branch locations and assist with hardware, workstation, and peripheral troubleshooting
• Assist with maintenance of backup systems, including file and system restoration, monitoring, and reporting
• Assist in disaster recovery planning, testing, and execution as required
• Perform additional network support tasks as recommended by senior administrators or directed by leadership
• Provide cross-functional support outside primary domain as needed, following established procedures and escalation guidelines
• Contribute to company innovation and continuous improvement. Foster a culture of evolution by adapting to changes, optimizing processes, and contributing to the growth and success of the organization
• Demonstrate accountability in your work by taking ownership of responsibilities, setting clear goals, meeting deadlines, and delivering high-quality results. Act with integrity, follow through on commitments, and uphold professional standards
• Support and uphold company culture by aligning your work with the credit union’s mission and values, contributing to a positive, high-performing environment
• Demonstrate dependable performance including attendance and punctuality, recognizing that it is essential to organizational excellence and operational success
• Comply with all anti-money laundering laws, including the Bank Secrecy Act, OFAC regulations, and the USA PATRIOT Act, as well as all related policies and procedures

Skills

• Associate's or Bachelor's degree in Information Technology or related field, or equivalent experience
• One (1) to three (3) years of experience supporting IT systems, infrastructure, or helpdesk operations, preferably within a regulated or financial environment
• Hands-on experience supporting Active Directory environments, including user and group administration and basic Group Policy management
• Experience supporting Microsoft 365 environments, including user and license administration, and familiarity with Microsoft Intune for endpoint management and device compliance
• Exposure to or hands-on experience with cloud platforms (e.g., Microsoft Azure, AWS), including basic virtual machine and storage concepts
• Foundational knowledge of system administration, infrastructure support, and basic network troubleshooting
• Working knowledge of IT security principles and best practices
• Familiarity with enterprise backup (Veeam, Commvault), monitoring (Solarwinds), ticketing (Service Now, Fresh Service), and endpoint management systems (Sophos, CrowdStrike)
• Ability to prioritize and manage multiple tasks while maintaining attention to detail
• Effective communication skills, both written and verbal
• Demonstrated ability to work independently as well as collaboratively within a team environment
• Ability to follow established procedure and work under general supervision while developing technical skills
• Excellent oral and written communication skills, required
• Must be proficient in computer programs (e.g., Microsoft Office Suite)
• Relevant entry-level industry certifications in systems administration, cloud platforms, or security, preferred
• Familiarity with common scripting languages such as PowerShell are preferred

Benefits

• Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.
• 401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service.
• Bonus program: All employees are rewarded for attaining our annual organizational goals.
• Tuition Reimbursement program for employees eligible after six months of service.
• Recognition program where employees can be nominated by management, their peers or by members.
• Employee referral bonus.
• Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.
• Employees are eligible to receive a consumer loan rate discount
• Vacation and sick time: Full-time employees receive more than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave.

Company Overview