Support Engineer (CSDE)

CACI is a company dedicated to ensuring the safety of our nation through integrity and innovation. They are seeking a Support Engineer to maximize the adoption of their Common Software Development Environment and internal AI chat platform, providing support and optimizing workflows for various applications.

Responsibilities

• Be our first line of support for CSDE and CACI Chat
• Meet with internal and external customers to help them with CSDE onboarding and support
• Identify gaps in the overall CSDE offering and work with the internal team to prioritize these requirements
• Strongly collaborate with the team on aligning timelines with CSDE release cycles and influencing the overall roadmap for CSDE
• Document best practices and capabilities for each of the CSDE applications

Skills

• Must be able to successfully complete our clearance sponsorship program to obtain an active TS/SCI clearance with polygraph (US Citizenship required)
• Typically requires a University Degree (BA/BS) or equivalent experience
• Experience using one or more Enterprise DevSecOps tools (GitLab, Jira, Confluence, Artifactory)
• Experience with AI tools and services
• Strong desire to explore development and AI services
• Strong organizational skills and attention to detail
• Strong oral and written communications skills. Will be expected to brief and contribute to written documentation
• Strong ability to self-organize and execute high level objectives
• Proven, detail-oriented analytical and critical thinking skills
• Ability to work with and support end users with varying levels of technical competence -government, military, and contractor
• Detail oriented, analytical, and inquisitive
• Relevant GitLab Certification (e.g., GitLab Certified Associate, GitLab Certified CI/CD Specialist, GitLab Certified DevOps Professional, GitLab Certified Project Management Specialist)
• Relevant Atlassian Certification (e.g., Managing Jira Projects for Cloud) and/or completion of Atlassian Learning Paths (e.g., Confluence Administrator, JIRA Project Administrator)
• Experience working on teams developing and delivering software on Amazon Web Services (AWS) or similar cloud services
• Relevant Kubernetes Certification (Certified Kubernetes Application Developer, Kubernetes and Cloud Native Associate)
• Experience building AI services
• Experience with Microsoft Power Platform
• CompTIA Security+

Benefits

• Healthcare
• Wellness
• Financial
• Retirement
• Family support
• Continuing education
• Time off benefits

Company Overview