Supply Chain & E-commerce Operations Coordinator

Who We Are

Aventus is not your typical call center—we are a CX boutique based in Charleston, SC, a city known for its southern charm and world-class hospitality—and we live up to that standard in everything we do.

We don’t just answer calls—we create brand ambassadors who act as a seamless extension of our clients’ businesses. Whether it’s customer service, social media management, or back-office support, our team delivers tailored solutions that elevate brands and build lasting relationships.

Now, we’re on a mission to find the best recruiter out there—someone who isn’t just filling roles but curating talent that aligns with our clients’ unique needs and

Meet the brand!

Join a growing consumer products brand that sells through Shopify, Amazon, retail partners, and nationwide fulfillment networks. We're looking for an organized, proactive operations professional who can help keep inventory, orders, and logistics running smoothly.

What You'll Do

Manage RMAs and product returns
Coordinate with 3PL warehouses and logistics partners
Monitor inbound shipments and inventory receipts
Create and manage inbound shipments in NetSuite
Track order fulfillment and investigate discrepancies
Support Shopify and Amazon FBA operations
Maintain operational reports and trackers
Communicate with U.S.-based teams and external partners through email, chats and phone calls
Identify process improvements and update SOPs as needed

Required Experience

Minimum 3 years of experience in Supply Chain, Logistics, Inventory Management, Order Fulfillment, or E-commerce Operations
Experience with NetSuite
Experience with Shopify
Experience with Amazon Seller Central and/or Amazon FBA
Experience working with 3PL providers

Required Skills

Advanced Excel or Google Sheets skills
Strong analytical and problem-solving abilities
Exceptional attention to detail
Ability to work independently with minimal supervision
Excellent organizational and time management skills
Exceptional spoken and written English communication skills

Technical & Work Requirements

Dedicated home office or quiet workspace
Candidates must have:A Windows or macOS computer that meets modern performance standards (Chromebooks are not supported).
Minimum 8 GB RAM and 256 GB SSD storage.
A stable, hardwired Ethernet internet connection with at least 20 Mbps download and 20 Mbps upload (Wi-Fi is not permitted during working hours).
A USB or 3.5mm wired headset (Bluetooth headsets are not permitted).
A functional HD webcam for meetings, coaching sessions, and client interactions.

Backup internet solution required (mobile hotspot, secondary ISP, etc.)
Backup power solution
Ability to receive contractor payments through Wise
Must be able to attend meetings with the camera on when requested

Work Schedule & Commitment

Must be available to work full-time: Mon-Fri 9 am to 6 pm US Eastern Time
This role requires your full attention during scheduled working hours
No overlapping employment, freelance work, consulting, or other jobs during your scheduled shift
Consistent attendance, responsiveness, and availability are required

Why Work With Us?

At Aventus, we value our people equally—whether you're a contractor or a full-time employee. We believe in fair pay, stability, and real benefits that allow you to focus on what you do best—hiring incredible talent to help our clients grow.

Competitive compensation: $12-$14 USD/hour
No Hidden Fees or Deductions – Your earnings are net income.
100% Remote Work – Work from anywhere and say goodbye to long commutes, expensive meals, and gas costs.
Paid Time Off & Double-Pay Holidays – Recharge, relax, and enjoy well-earned breaks while getting rewarded if you work on holidays.
Monthly Medical Aid Bonus – We contribute to your healthcare needs.
Career Growth & Merit Increases – Short-term growth opportunities for overachievers, with performance-based raises.
A Supportive & Collaborative Culture – Work in an environment that values strategy, innovation, and meaningful relationships.

How You Can Grow With Us

Take ownership of critical supply chain and e-commerce operations
Become a trusted partner to U.S.-based stakeholders
Expand your expertise in NetSuite, Shopify, Amazon FBA, and 3PL operations
Contribute to process improvements and SOP development
Gain exposure to multi-channel e-commerce operations
Create opportunities for future advancement through strong performance and reliability

We welcome applicants from across the Philippines and look forward to meeting experienced operations professionals who are ready to make an impact!