AVP of Commercial Excellence

AVP of Commercial Excellence - Seasoned Salesforce Architect
Position Title: AVP of Commercial Excellence - Seasoned Salesforce Architect
Location: Bangalore, India
Employment Type: Full-time

About TechTorchTechTorch is a high-growth enterprise technology consultancy that partners with the world’sleading private equity-backed businesses. We deliver AI-powered solutions, accelerators, anddata-driven transformation initiatives that drive measurable value at speed and scale.Our mission is to redefine enterprise technology consulting for private equity. We combine theagility of a scale-up with the discipline and rigor demanded by the most sophisticated investorsand operators.TechTorch was founded by seasoned leaders — including former Bain consultants, CIOs, andtech executives — with deep expertise in technology, transformation, and value creation. We are not a typical startup. We were built to succeed and to deliver results that matter.About the TeamTechTorch teams are at the forefront of delivering enterprise technology solutions that help ourclients transform their operations, unlock growth, and achieve their investment theses. Wecombine deep product and domain expertise with a business-first mindset, enabling us to designand deliver solutions that align with client priorities and timelines.Our teams operate globally, collaborating across disciplines — from AI and data to enterprisesystems and digital transformation — to deliver high-impact outcomes. TechTorch’sCommercial Excellence practices help transform lead to cash processes and systemWhat You’ll Do
• Solution Architecture: Design scalable, high-performance Salesforce solutions with
emphasis on PSA and services automation.
• Platform Strategy: Provide thought leadership on integrating Salesforce core clouds
(Sales, Service, Experience, and Revenue) with PSA solutions.
• Implementation Leadership: Partner with business stakeholders, technical teams, and
delivery partners to transform business requirements into effective technical solutions.
• Integration Design: Architect and oversee integrations between PSA solutions, ERP
systems, financial platforms, and other business applications.
• Governance & Standards: Develop best practices, development standards, and
architectural guidelines for Salesforce implementations.
• Innovation: Assess and recommend new Salesforce features, AppExchange apps, and
third-party tools that enhance services automation and operational excellence.
• Mentorship: Serve as a trusted advisor to stakeholders while mentoring development
teams in Salesforce architecture and delivery best practices.Who You AreWe are seeking a seasoned Salesforce architect with deep expertise in Quote-to-cash(Knowledge of Agentforce Revenue is a plus) and a strong understanding of the broaderSalesforce ecosystem. This role is responsible for designing, architecting, and guiding theimplementation of Salesforce solutions that optimize professional services delivery, resourcemanagement, project accounting, and overall service operations. The ideal candidate will pairQuote-to-cash with core Salesforce platform mastery, ensuring scalable, efficient, andintegrated solutions that drive business outcomes.Quote-to-cash (QTC)
• Expertise in CPQ solutions (e.g., Salesforce CPQ, Agentforce Revenue etc.).
• Deep understanding of contracting process (new, amendment, renewals etc.).
• Experience integrating with a billing system e.g., NetSuite SuiteBilling, ZoneCo etc.
AI Native
• Demonstrated ability to use AI-native delivery practices, including LLM-assisted solution
design, rapid prototyping, prompt engineering, AI-assisted documentation, and AIsupportedconfiguration and code generation.
• Comfortable with “vibe coding” and conversational development workflows: using
natural language prompts to generate, refine, test, and explain Apex, Flow logic, LWC,integrations, APIs, and solution prototypes while maintaining strong engineeringdisciplineSalesforce Core Platform
• Strong proficiency across Salesforce Core (Sales Cloud, Revenue Cloud, CPQ, Service
Cloud, Experience Cloud).
• Knowledge of PSA capabilities a plus.
Architecture & Integration
• Proven experience designing integrations between Salesforce and ERP, HCM, and
financial systems.
• Familiarity with middleware solutions (MuleSoft, Workato, etc.).
• Strong understanding of Salesforce API, data synchronization, governance models.
Soft Skills
• Strong communication and stakeholder management skills.
• Ability to translate complex technical designs into clear business outcomes.
• Proven leadership in cross-functional teams, including mentoring and coaching.
Qualifications
• 10+ years of Salesforce experience, with at least 5 years in an architect role.
• Salesforce Certified Application Architect or System Architect preferred
• PSA vendor certifications (Certinia/FinancialForce, Kantata, Kimble) preferred.
Our ValuesOur values reflect the DNA of the private equity-backed companies we serve — focused onspeed, ownership, accountability, and results.Client First — We focus relentlessly on delivering outcomes that create value for our clients.We, Not Me — We win together. Collaboration drives transformation at scale.Get Stuff Done — We execute with speed and precision — because in PE, time matters.AI First — We embed AI at the core, enabling scalable, high-leverage solutions.Own It — We take accountability for results, delivering on what we promise.Agile mindset — We adapt quickly and proactively seek better ways to move forward.What We Offer
• The opportunity to work at the forefront of AI-powered enterprise technology
consulting.
• A high-impact environment where ownership and delivery are rewarded.
• Exposure to top-tier private equity firms and their portfolio companies.
• A global, collaborative team focused on results, innovation, and excellence.