Substance Use & Mental Health Admissions Coordinator (Virtual)

Substance Use & Mental Health Admissions Coordinator (Virtual)
Location: Remote | Schedule: Mon–Fri | Type: Full-Time

About the Role
You are the first point of contact for adults seeking substance use and mental health treatment. You manage inbound and outbound calls, guide prospective clients through the admissions process, and convert inquiries into enrollments — with empathy, urgency, and professionalism. This role blends consultative sales, client care, and coordination. The right person holds space for people in difficult moments while still moving the process forward.

What You'll Do

Respond to all new inquiries same day via phone and email
Conduct consultative intake calls to assess needs, gather information, and determine level of care fit (PHP/IOP)
Manage a personal admissions pipeline from first contact through enrollment; report pipeline status weekly
Meet and exceed individual enrollment targets
Complete outbound follow-up on warm leads, pending applications, and stalled prospects
Schedule enrollment appointments with at least 48 hours' notice; keep team updated on changes
Coordinate with clinical staff to support smooth transitions from inquiry to admission
Ensure all enrollment documentation is complete and filed by end of business on enrollment date
Maintain same-day CRM documentation on all contacts and activity
Build and maintain referral source relationships over time; document all contacts same day
What We're Looking For

Required

2+ years in behavioral health admissions, substance use treatment, healthcare sales, or a high-volume client-facing role

Track record of meeting or exceeding conversion or enrollment targets

CRM proficiency

Consultative communicator — you listen first, then guide

Empathetic and steady in emotionally charged conversations

Highly responsive, self-directed, and accountable in a remote environment

Preferred

Familiarity with substance use disorder and/or adult mental health treatment settings

Working knowledge of insurance benefits verification and utilization review processes

Learn More: Drug And Alcohol Treatment in South Florida | Principles